Senior Manager Client Experience

5 days ago

Sydney, New South Wales, Australia Orchard Talent Group Full time $120,000 - $180,000 per year

The organisation
Nextt is a leading NDIS provider operating across QLD, NSW, VIC, and SA, passionate about delivering high-quality, person-centred support. They believe everyone deserves to get more out of life and are committed to helping clients achieve their goals through integrity, collaboration, and continuous improvement.

The opportunity

  • Lead growth in Sydney, where building strong service density and standing out in a dynamic market will be key to your success.
  • Drive strategy across a multi-million-dollar portfolio, delivering both exceptional client outcomes and market expansion across SIL, Core, and SDA services.
  • Act as a catalyst for change, bringing creativity and commercial discipline to shape how Nextt approaches Sydney, in close partnership with the National Partnerships Manager.
  • Forge networks and partnerships with referrers, stakeholders, and community organisations, identifying opportunities beyond the traditional playbook.
  • Inspire, mentor, and empower Client Experience Managers and their teams to deliver consistently high standards of care and client experience.
  • Collaborate with senior leaders across Quality, Safeguards, People & Culture, and Business Development, with strong BD support and national leadership backing.

About you

  • Proven track record as a senior leader in disability, health, or community services, with the resilience to thrive in competitive markets.
  • Strategic and commercially astute, with a flair for creativity and fresh thinking to generate growth opportunities beyond the norm.
  • Entrepreneurial mindset – agile, energetic, and able to balance commercial discipline with sector understanding.
  • Strong relationship-building skills and the ability to work in partnership to drive service density and sustainable expansion.
  • Knowledgeable in NDIS, safeguarding, and quality frameworks, with a passion for client-centred care.
  • Tertiary qualifications in health, allied health, disability, or business management.

What's on Offer
This is a rare opportunity to lead growth in Sydney while shaping strategy nationally with one of Australia's leading NDIS providers. Based in Sydney, you'll enjoy:

  • A competitive remuneration package with flexible work arrangements
  • Scope to reshape how Nextt approaches the Sydney market, with BD and national leadership support
  • A collaborative, values-driven executive team who will back your leadership and ideas
  • Professional growth and career development in a high-impact national organisation

How to Apply
For a confidential discussion or role-related questions, please contact Josh Kyle of The Orchard Talent Group:

E:

To apply please submit your current CV via the link.

The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.

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