Senior Manager Client Experience

1 week ago


Sydney, New South Wales, Australia Orchard Talent Group Full time $120,000 - $180,000 per year

The organisation
Nextt is a leading NDIS provider operating across QLD, NSW, VIC, and SA, passionate about delivering high-quality, person-centred support. They believe everyone deserves to get more out of life and are committed to helping clients achieve their goals through integrity, collaboration, and continuous improvement.

The opportunity

  • Lead growth in Sydney, where building strong service density and standing out in a dynamic market will be key to your success.
  • Drive strategy across a multi-million-dollar portfolio, delivering both exceptional client outcomes and market expansion across SIL, Core, and SDA services.
  • Act as a catalyst for change, bringing creativity and commercial discipline to shape how Nextt approaches Sydney, in close partnership with the National Partnerships Manager.
  • Forge networks and partnerships with referrers, stakeholders, and community organisations, identifying opportunities beyond the traditional playbook.
  • Inspire, mentor, and empower Client Experience Managers and their teams to deliver consistently high standards of care and client experience.
  • Collaborate with senior leaders across Quality, Safeguards, People & Culture, and Business Development, with strong BD support and national leadership backing.

About you

  • Proven track record as a senior leader in disability, health, or community services, with the resilience to thrive in competitive markets.
  • Strategic and commercially astute, with a flair for creativity and fresh thinking to generate growth opportunities beyond the norm.
  • Entrepreneurial mindset – agile, energetic, and able to balance commercial discipline with sector understanding.
  • Strong relationship-building skills and the ability to work in partnership to drive service density and sustainable expansion.
  • Knowledgeable in NDIS, safeguarding, and quality frameworks, with a passion for client-centred care.
  • Tertiary qualifications in health, allied health, disability, or business management.

What's on Offer
This is a rare opportunity to lead growth in Sydney while shaping strategy nationally with one of Australia's leading NDIS providers. Based in Sydney, you'll enjoy:

  • A competitive remuneration package with flexible work arrangements
  • Scope to reshape how Nextt approaches the Sydney market, with BD and national leadership support
  • A collaborative, values-driven executive team who will back your leadership and ideas
  • Professional growth and career development in a high-impact national organisation

How to Apply
For a confidential discussion or role-related questions, please contact Josh Kyle of The Orchard Talent Group:

E:

To apply please submit your current CV via the link.

The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.



  • Sydney, New South Wales, Australia Esencia Wealth Full time

    OverviewAssist financial advisers and associates in delivering high-quality client advice. Experience in financial advice support or client service roles; proficient in financial advice technology; skilled in assisting advisers and associates with advice implementation; strong client relationship and communication skills; relevant specialist...


  • Sydney, New South Wales, Australia Esencia Wealth Full time

    OverviewAssist financial advisers and associates in delivering high-quality client advice. Experience in financial advice support or client service roles; proficient in financial advice technology; skilled in assisting advisers and associates with advice implementation; strong client relationship and communication skills; relevant specialist...


  • Sydney, New South Wales, Australia Esencia Wealth Full time $60,000 - $90,000 per year

    Reports toSenior Client Experience ManagerQualifications & ExperienceEssential· Proven success in a client service role.· Commitment to delivering outstanding client experiences.· Ability to thrive in a fast-paced environment.· High attention to detail.· Hands-on experience with a range of marketing tools and platforms to effectively plan, execute, and...


  • Sydney, New South Wales, Australia Yakusan Brand Experience Group Full time $120,000 - $180,000 per year

    About Us:Yakusan is a highly creative, market leading brand experience agency that has been a consistent award finalist and winner in the Brand Experience space. No two projects are ever the same, we take a bespoke approach with every detail considered, giving our clients unique experiential and shopper marketing campaigns that connect brands with people in...

  • Client Experience

    4 weeks ago


    Sydney, New South Wales, Australia Smokeball Australia Full time

    About SmokeballWith offices in Australia, the US, and the UK, Smokeball is the leading provider of legal practice management software, helping small and mid-sized legal practices run their best firm and live their best life. We're passionate about what we do, and our clients know itNot to brag, but we've just been awarded the best place to work in Australia...

  • Client Experience

    4 weeks ago


    Sydney, New South Wales, Australia Smokeball Australia Full time

    About Smokeball With offices in Australia, the US, and the UK, Smokeball is the leading provider of legal practice management software, helping small and mid-sized legal practices run their best firm and live their best life. We're passionate about what we do, and our clients know it Not to brag, but we've just been awarded the best place to work in...


  • Sydney, New South Wales, Australia SS&C Full time $120,000 - $180,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...


  • Sydney, New South Wales, Australia OFX Full time $120,000 - $180,000 per year

    Job Description OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks....


  • Sydney, New South Wales, Australia JLL Full time $90,000 - $120,000 per year

    What this opportunity involves:We are seeking a highly organised, proactive, and adaptable NSW Client Experience Manager to support our senior leadership team in NSW.This is a dynamic role that blends internal coordination, strategic support, client engagement, marketing integration, and event execution. It's ideal for someone who thrives in a fast-paced,...

  • Senior Client Manager

    4 weeks ago


    Sydney, New South Wales, Australia Acclime Group Full time

    At Acclime, we help businesses navigate Asia's diverse markets with practical, hands-on support. With a presence in 18+ markets and a growing team of 1,800+ professionals in the fields of accounting, tax, fund administration, corporate secretarial, payroll and advisory services – making it the fastest growing firm in the sector.Joining Acclime means being...