Manager - Process Improvement

Support the implementation and embedding of Red Cross’ Transformation
- Full time, 12 month role
- Flexible location + hybrid working

About Red Cross
Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
About the role
Playing a critical role in helping drive strategy execution and the implementation and embedding of Red Cross’ transformation. Working with stakeholders across the organisation to re-design business processes to a new organisational design and operating model to drive enhanced operational performance, financially sustainability and deliver value to the people and communities Red Cross serves.

**Day to day, you will**:

- Work closely with senior stakeholders, as business process owners, as well as other members of the Program & Process Governance team including change management to re-design and embed critical business processes.
- Identify areas for process improvement and providing implementation advice / strategies to the business.
- Drive greater process maturity and accountability by coaching the business in understanding roles and responsibilities for process management and providing advice and training in process mapping methodologies and techniques and also maintenance of process maps.

About you

**You’ll bring**:

- Resilience to manage complex relationships, influence, and challenge effectively and constructively
- Demonstrated knowledge in the concept of Process Architecture, Value Chain Analysis and Value Stream Mapping
- Strong understanding of workflow systems
- Proficient in Process Mapping methodologies & techniques and Advanced Process Management skills
- Solid understanding of BPMN Standards
- Excellent analytical and problem-solving skills and the ability to communicate complex processes in a simple and understandable way to generate pragmatic solutions
- Good interpersonal, presentation and interviewing skills
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy

Benefits that act for you, while you act for humanity
**Financial wellbeing**: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
**Health & Wellbeing**: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.
**Work/Life Flexibility**: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options
**Career development**: Access to ongoing learning, training, and development courses
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 6.

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.