Customer Service Representative

2 days ago

Laverton North, Australia Schutz Australia Pty Ltd Full time

**The Opportunity**

Join a friendly and down-to-earth team of Customer Service Representatives as you perform a pivotal role for our global company in providing a positive and top-quality customer service experience for our valued customers.

As the first point of contact, nurture and engage with new and existing customer relationships, assisting them with all their product and service needs. Use your consulting skills to recommend products, solutions, providing pick up/delivery updates and mitigate any billing concerns.

This is an ideal role for an individual who enjoys building strong relationships beyond the basic transactional.

**Responsibilities include**:

- Build and enhance relationships with all customers and stakeholders
- Support Sales Team Account Managers
- Consult and provide product and services knowledge that meets the customers’ needs
- Providing solutions and patience in handling customer complaints
- Accurate entry of all Sales Orders into SAP (nationwide)
- Processing credits for returns/pricing issues
- Coordinating stock levels with National Planning Department
- Liaising with the Logistics Coordinators to organise transport as required by customer

**About you**:
**To be the best in this role, the following attributes are ideal**:

- Previous experience in a similar role
- Experience working in a manufacturing environment _(highly desirable)_
- Experience working with various Departments (i.e., Sales, Production & Logistics)
- A people - focused and solution driven attitude, with strong work ethic and good time management skills
- Ability to work independently, whilst also being an active member of a small team
- The ability to showcase excellent customer service solutions in thinking outside the box with speed, accuracy and efficiency
- Great and professional communication skills - written and verbal
- Intermediate - Advanced skills in SAP (or similar)
- Intermediate - Advanced skills in Microsoft Office products (i.e., Word, Excel, Outlook)
- As part of the recruitment process, applicants may be required to complete an Attention to Detail assessment.

**What’s on Offer?**
- **STABILITY**:

- Permanent fulltime
- Work with a company that contributes towards **Environmentally Sustainable** and **Innovative products** and **practices**:

- Start here, grow anywhere - join a **supportive, safety driven** and **customer focused team**:

- **Employee Recognition Program**

**Your next step**

If this job isn't quite right for you but you are looking for a new position, please contact Krista (HR) for a confidential discussion about your career.

We are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives

**Job Types**: Full-time, Permanent

Pay: $65,000.00 - $68,000.00 per year

**Benefits**:

- Gym membership

Schedule:

- 8 hour shift
- Day shift
- Morning shift

Application Question(s):

- Do you have experience with SAP (or similar) ?

**Experience**:

- Inbound call centre: 2 years (preferred)
- Outbound call centre: 2 years (preferred)
- Customer service: 2 years (preferred)
- Customer Service Representative: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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