Customer Service Team Member

2 weeks ago

Laverton North, Victoria, Australia Sabco Australia Pty Ltd Full time

About us

Sabco is a house of cleaning brands established in 1892. We strive to develop and sell only quality products to build excellent relationships with our retailers and distribution partners.  Our business continues to rapidly grow, and we need to strengthen our team.

Our business is based on entrepreneurship and a can-do attitude.  We pride ourselves on being at the forefront of innovative cleaning products in Australia and work hard to make Sabco the first choice for quality cleaning solutions.

About the role

The role currently available is that of a full time Customer Service team member. Experience in dealing directly with clients and sales representatives would be a distinct advantage.

We want to lift the level of our customer service to a 6-star experience for our clients and invite like-minded "customer caring" people to join the team.

Ideally you have worked in a similar role within an organisation that strives on this 6-star experience.

Key Responsibilities & Attributes Required for this Role:

  • Articulate - with the ability to always smile (even when under pressure)
  • Inspire your team to achieve a 10/10 rating after every call
  • Empathy
  • Eye for detail
  • Ownership of follow up
  • Engagement and relationship building on the phone
  • The ability to work with multiple stakeholders (internal & external)
  • Customer service DNA – organised, multi-tasker, think on your feet and inspire your team mates
  • Intermediate Microsoft Excel Skills essential
  • Clear communication skills both verbal and written
  • Strong computer skills
  • Understanding of logistics and warehousing

The ideal applicant should have:

  • A strong experience in a similar role
  • Strong customer service focus
  • Demonstrated customer care experience
  • Ability to juggle, prioritise and excel with both proactive and reactive tasks

If you are keen to work in a dynamic and fast paced company, then look no further.

Please send your cover letter and resume ASAP.

Please note: Only successful applicants will be contacted.

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