Hardware Coordinator

1 week ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

Are you looking to further your career within one of the largest technology teams in Australia? We are looking for an experienced hardware co-ordinator** **to join our store support team and take part in our new and exciting programs.

**About the role**

Our store service coordination team delivers world-class solutions and services through market-leading solutions. Within this role you will understand the operational requirements of IT hardware to ensure business requirements are being met, provide a responsive service to all Coles Division stores to co-ordinate ad-hoc requests, manage escalations and ensure that IT hardware is maintained in good working order at all times, manage the vendor(s) who support the IT hardware deployed in all Coles Division stores and manage the lifecycle of store IT hardware.

**What you’ll be doing**:
As part of the store service co-ordination team, you will lead the installation, testing and upgrade of store hardware on a regular basis along with equipment testing, vendor management, hardware scheduling and regular maintenance.

**You’ll also**:

- Co-ordinate ad-hoc vendor time and materials work performed in stores
- Manage, process and validate vendor invoices for time and materials and maintenance work
- Manage vendor performance to the agreed contracted SLA
- Liaise with key IT vendors and internal Operations stakeholders to build productive working relationships to encourage service improvements
- Co-ordinate transfers of equipment between stores and vendors and ensure any assets procedures are maintained
- Liaise with asset management team to ensure effective deployment of all store assets and record asset movements
- Co-ordinate, assess and analyse opportunities for preventative maintenance works in stores
- Service improvement through operational understanding and use of IT hardware in all Coles Division
- Manage service escalations to deliver most effective store outcome within contract SLA conditions

**Good things you’ll need**:
As the store support hardware co-ordinator you will have proven experience in co-ordinating vendor works in stores in a large scale, complex and distributed business environment, Understanding of stores use of infrastructure components, experience in prioritising multiple high priority tasks and time management

**You’ll also need**:

- Effective verbal and written communications skills
- Problem management and root cause analysis
- Proficient in use of MS Office (in particular excel)
- Exceptional communication skills - both written and verbal with excellent active listening skills.
- Must have proven ability to work effectively at all levels of the organisation

LI-VM1

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 82782

Employment Type: Full time

  • Project Coordinator

    15 hours ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Central Operations keeps our business...

  • IT Coordinator

    1 week ago

    Hawthorn, Victoria, Australia Atomic Group Full time $60,000 - $80,000 per year

    Are you a tech-savvy problem-solver with a passion for IT infrastructure, networks, and cutting-edge technology? Atomic Group, home to leading footwear brands such as Sportsco, Just Walking, Homyped, and Comfort & Fit, is seeking an IT Coordinator to join our dynamic team.This is your chance to manage IT systems across multiple brands, work with emerging...

  • IT Support Analyst

    4 days ago

    Hawthorn, Australia Lovisa Full time

    **Lovisa Life**: Lovisa was established in Australia in 2010 and has rapidly grown to become one of the world’s leading fast-fashion jewellery retailers. With a strong global focus, we now operate over 1,000 stores across more than 50 markets worldwide. As a trend-driven brand, we cater to everyone, delivering over 150 new styles to our stores each week....

  • Area Manager

    4 days ago

    Hawthorn East, Victoria, Australia 8fe0a027-d72f-4364-b91f-edabb1c2f164 Full time $80,000 - $120,000 per year

    Do you have experience managing a small team and are ready for your next career move? Are you a creative thinker with a passion for sales and a talent for motivating others and establishing professional relationships? If so, we have an opportunity for you to join our vibrant team as our Area Manager.ABOUT THE ROLE:In this role you will be responsible for...

  • IT Manager/Head of IT

    6 days ago

    Hawthorn East, Victoria, Australia Family Doctor Full time $120,000 - $180,000 per year

    Job Title: IT Manager/Head of ITLocation: Hawthorn EastPosition Type: Full-timeAbout Us: Family Doctor is a leading healthcare provider dedicated to delivering exceptional medical services to our community across 100+ locations around Australia. We are committed to leveraging technology to enhance our services and streamline our operations. We are currently...

  • Helpdesk Support

    1 week ago

    Hawthorn, Victoria, Australia Quest Payment Systems Pty Ltd Full time

    ABOUT THE COMPANYQuest Payment Systems Pty Ltd, based in Hawthorn, is an award-winning Australian Fintech company that produces a range of innovative "end-to-end" payment solutions, including payment terminal hardware, software, and transaction services, for major Australian retailers and financial institutions.Find out more at: ABOUT THE ROLEWe are looking...

  • Internal Sales

    2 weeks ago

    East Perth, Australia Luxcom Pty Ltd Full time

    We are seeking an **Internal Sales** to play a key role in lead generation, sales growth, and client relationship management. This is an exciting opportunity to join a company that supplies **LGS Home Kits, Structural Steel, and Brickies Hardware** to contractors and manufacturers across WA. **What you'll be doing** - Develop and maintain strong client...

  • Internal Sales

    2 weeks ago

    East Perth, Western Australia Luxcom Pty Ltd Full time $80,000 - $95,000 per year

    We are seeking an Internal Sales to play a key role in lead generation, sales growth, and client relationship management. This is an exciting opportunity to join a company that supplies LGS Home Kits, Structural Steel, and Brickies Hardware to contractors and manufacturers across WA.What you'll be doingIdentify new business opportunities through inbound...

  • Service Manager

    1 week ago

    East Arm NT, Australia Cummins Full time $80,000 - $120,000 per year

    DESCRIPTIONWe are looking for a talented Service Manager to join our Darwin team.Reporting to the Branch Manager, the Service Manager, supports the Darwin operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, Power Generation, Marine and Mining customers.You will make an impact in the following...

  • Service Manager

    1 week ago

    East Arm, Northern Territory, Australia Cummins Full time $80,000 - $120,000 per year

    DescriptionWe are looking for a talented Service Manager to join our Darwin team.Reporting to the Branch Manager, the Service Manager, supports the Darwin operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, Power Generation, Marine and Mining customers.You will make an impact in the following...