Service Manager

1 day ago

East Arm Northern Territory Australia Cummins Full time $80,000 - $120,000 per year
Description

We are looking for a talented Service Manager to join our Darwin team.

Reporting to the Branch Manager, the Service Manager, supports the Darwin operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, Power Generation, Marine and Mining customers.

You will make an impact in the following ways:

  • Supervise and Coordinate: Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
  • Quality and Productivity Monitoring: Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.
  • Technical Support: Provide first-level support to Service Technicians, escalating technical issues when necessary.
  • Logistics Management: Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
  • Quote and Documentation Management: Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
  • Continuous Improvement: Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
Responsibilities

To be successful in this role you will need the following:

  • Genuine commitment to safety leadership
  • Strong leadership and team management skills.
  • Proven experience in service management within the heavy / light vehicle or transport industry
  • Strong Financial Acumen including an Understanding and application of financial indicators for better business decision-making
  • Excellent communication and customer service skills.
  • Trade qualification in heavy vehicle mechanics or equivalent (Highly Advantageous but not Mandatory)

 Additional Information:

  • Full Time / 38 hours per week per month)
  • Location: East Arm, Darwin, NT 
  • Additional 10% Remote Location Allowance + Car Allowance
  • Competitive Salary Package

Other Benefits:

  • Comprehensive Cummins product training provided
  • Income Protection continuance insurance
  • Discounts with select private health insurance, PC software/hardware and a range of vehicles
  • Annual remuneration review 
  • Participation in an annual variable compensation (bonus) program 
  • Employee Assistance Program available to employees
  • Safety equipment / PPE provided
Qualifications

Critical Competencies:

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

Ensures accountability - Holding self and others accountable to meet commitments.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

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