State Operations Manager Vic/tas

**Brighter Futures Start Here**

We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe.

With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. Join our team in our unwavering promise to make everyday living brighter by providing great value products at the best prices for Australian and New Zealand families.

As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of.

**Join the team**:
Due to an internal promotion, a rare and amazing opportunity exists for an inspiring, versatile, and commercially savvy leader to take the reins of our retail operations business across Victoria & Tasmania. Reporting directly to the General Manager - Stores and Central Operations, the role of **State Operations Manager -** **Victoria & Tasmania** oversees a network of over 120 Kmart, K hub, and Target stores, with 10 direct reports (9 Zone Managers and an Assistant) and over 10,000 team members, as well as partnering closely with core state and national support teams.

This is your chance to carve out a truly phenomenal legacy in a key market of one of Australia and New Zealand’s brightest retail stars. We are proud of our exceptional growth and success in recent years, but it is just the beginning of our exciting journey ahead. With big plans in place to ensure we deliver our vision and continue to sustainably grow our business, there has never been a more irresistible time to join Kmart & Target.

**What you’ll be doing**:
At the heart of this role is devising and executing effective strategies to optimise sales growth, customer experience, team engagement, safety performance and business productivity. To do this, the key accountabilities include:

- Create, champion, and oversee the delivery of compelling business plans and strategic initiatives in line with Kmart & Target’s strategic plan, that ensure sustainable business growth in the Victorian and Tasmanian market.
- Develop, monitor, and maintain a contemporary and in-depth understanding of market trends, risks, and competitor landscape to adjust strategy as required, leverage new business opportunities, and preserve or accelerate business advantage.
- Build, inspire and nurture a high-performance team culture where strategic purpose is clear, customer experience is core, and talent is unleashed, engaged, and recognised.
- Establish and cultivate effective business partnerships with internal and external state and national stakeholders to facilitate, promote and drive optimal business performance and brand reputation.

**To be successful in this role you’ll have**:

- Demonstrable retail operations leadership experience and knowledge, working in a high volume, fast-paced, multi-site retail environment.
- Proven experience in optimising and enhancing capability across large teams to deliver exceptional customer, safety, compliance, and financial results.
- Track record of success in developing and implementing strategic initiatives drawing on your strong commercial acumen and sound retail operations prowess.
- Results-oriented and solutions-focused with experience in managing a large P & L and driving sustainable improvement across key performance metrics.
- An engaging, passionate and ‘no ego’ leadership style with deft collaboration, influencing and communication capability.
- Experience and track record in influencing and negotiating with key business decision makers.
- A proven track record of recruiting, developing and leading high performing retail teams and individuals in geographically dispersed locations.
- A positive change agent, with demonstrated results in continually evaluating and championing innovation.

**Benefits we’ll offer you**:

- Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
- Opportunity to participate in a bonus program.
- A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks
- A free OnePass membership offering free delivery across Kmart, Target & Catch on eligible products.
- Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health - with over 60 suppliers
- Free onsite parking when you’re required to come into the office.
- We offer inclusive parental leave, and ongoing support offered though our partnership with Circle In for team members of all backgrounds and family circumstances.
- A dynamic learning and support program
- Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor
- A Kudos recognition program
- Wesfarmers is Kmart’ & Target's parent company a