3pl Network Logistics Manager

**eCom 3PL Network Logistics Manager - VIC | WooliesX
- Work alongside a small collaborative team
- Drive operational & service excellence to create better experiences for our customers Hybrid working arrangements on offer with company vehicle

Are you someone who is passionate about the use of data insights to influence outcomes? Do you have Retail or Supply Chain operational experience?

**Endless possibilities with Woolworths Group
We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**What you’ll experience
WooliesX is our eCommerce business that aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one banner - WooliesX.

With an industry leading technology team, backed by analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online.

**What you’ll do
Reporting to the Regional Logistics Manager VIC/TAS, you will be part of our eComX Fleet Operations team and will be responsible for delivering exceptional customer experiences by managing and reviewing the operational compliance of transport providers according to their contracted KPIs.

The role of Network Logistics Manager entails the day-to-day management of Woolworths Online deliveries across the state and requires a logical thinker with a customer-first attitude.

This role will involve engagement with various internal stakeholders (such as store leadership, operational teams, IT, and logistics) and external stakeholders (including customers and 3PL carriers) to deliver exceptional customer experiences in the most effective and efficient manner.

A typical day would involve (but isn't limited to):

- KPI Excellence: Review and improve delivery KPI’s within your direct control and influence in conjunction with store and state operational teams
- Third Party Logistics: Manage and support third-party logistics carriers, ensuring strict contract compliance, adherence to Woolworths policies and procedures, and the delivery of an industry-leading customer experience.
- Fleet management and liaison with fleet leasing companies
- Customer Advocacy: Be the voice of the customer Analyse business operations to ensure our customers receive the best-in-class service.
- Safety: Ensure that 3PL carriers are operating in a safe manner and promote a safe work environment
- Network Optimisation: Reviewing window and geographic mapping profile for stores to address concerns with on time delivery, drop cost and capacity fluctuations.
- Seasonal/Promotional Events Planning Take the lead in supporting the planning and execution of seasonal and promotional events with our Third Party Logistics carriers. Travel for store visits and a constant presence in the field, providing actionable insights from the analysis of data, process improvement at store and driver level as well as communication with and management of 3rd Party Carriers

**What you’ll bring
You are an engaging and solutions-driven leader, with organisational and time management skills. You are curious and seek opportunities to drive operational excellence.

Being an excellent communicator, you gain trust and influence through building strong relationships with your external stakeholders, to drive strong adherence to core operational processes and procedures.
- Previous retail operational experience in FMCG, eCommerce, logistics or supply chain environment
- Demonstrated ability to communicate well with customers to meet or exceed their expectations
- Leadership & negotiation skills to manage external providers to deliver strong performance outcomes
- Experience working with and interpreting data to derive actionable insight
- Flexibility to work hours - including a weekend on call roster Ability to work in a highly dynamic and fast paced, complex environment

**Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are