Level 2 Ict Support Technician

Excellent Team and Company culture
- Strong starting remuneration and annual salary reviews
- Lond established and highly secure global organisation

**Level 2 ICT Support Technician**

**About A W Edwards**
- Leading brand in the Australian construction industry
- Part of Bouygues Bâtiment International which is a subsidiary of Bouygues Construction -International Construction Group
- Works across a range of market sectors for an array of public, private, government and institutional clients
- Proven track record of delivering innovative and quality products that exceed our clients’ expectations.
- 102-year history in NSW Construction
- Lead the way with meticulous planning, knowledge, and a stringent control of design and construction.
- Modern construction software, systems and processes
- MBA Multi Award winning builder
- Staff retention is the envy of the market.
- Individual training geared to your chosen career path.

**Notable current projects** include Crow’s Nest Metro Station, Multiple Data Centres, Multiple Secondary & Tertiary Education Projects, Healthcare, Industrial & Infrastructure/Transportation projects from $30m to $600m

**Our People**
- Our people are our most valued asset and we place high importance on fostering the skills and knowledge of our employees.
- Our culture, teamwork and consultative approach are key to our company’s success and our high rate of staff retention.
- “We don’t look for people for projects but the projects for our people”

**The role**

The L2 Support role will provide ICT-related services to staff within AW Edwards and assist in the effective procurement, installation, configuration, operation and maintenance of enterprise ICT systems hardware, software and related infrastructure.

Your scope of responsibility will include, but is not limited to, the following:

- Contribute to the design, planning and execution of major ICT projects to ensure smooth execution and deployment.
- Provide an escalation point for complex user hardware/software issues following initial diagnosis by other team members.
- Providing onsite and remote support of users.
- Coordinate procurement of general ICT hardware and ensure fit for purpose.
- Ability and motivation to engage with internationally based support teams to escalate issues and drive local service improvements.
- Monitor data backups, perform data restores and general data management.
- Collaborate with third-party vendors and service providers
- Offer technical support and training for junior staff.

To thrive in this position, you will need to be a hands-on and self-motivated person that can develop and implement solutions autonomously. Have an engaging personality that works well in a small ICT team and gets along positively with others. You embrace innovation and have a desire to investigate emerging technologies.

The role is full-time, 5 days per week during business hours with some flexibility around start and finish times. There may also be a requirement to work outside regular business hours to facilitate network/system upgrades or convene with international ICT teams from our parent company, Bouygues Construction.

**Essential Key Attributes (please respond to all these attributes in your Cover Letter)**:

- Minimum of 2-3 years' experience in a similar L2 support role (construction/engineering industry experience advantageous)
- Bachelor's degree or other certification in Computer Science, Information Technology, System Administration, or a closely related field.
- Strong working experience with:

- Windows Client operating systems.
- Network administration.
- Windows Server Environments with Active Directory.
- Microsoft 365 administration.
- Data management (on premise and cloud environments)
- Excellent written and verbal communication skills.
- Highly motivated to provide a positive customer service experience.
- Ability to effectively manage and complete tasks with competing priorities.
- Build and develop strong working relationships with a variety of people including team members, co-workers, suppliers and other stakeholders.

**Desirable Attributes**:

- Familiarity with construction industry information systems.
- Exposure to enterprise networking; WiFi, TCP/IP, Routing, Switching, VLAN's.
- Experience with Audio-Visual technology operations.

**Why join A W Edwards**
- This is a top tier business well-known for creating a workplace that feels like a family company
- A strong corporate identity that will give you an opportunity to develop your career through a variety of projects in the future.
- Clear focus on delivering numerous key building projects in the Sydney Metro area.
- Here is an opportunity where you can grow within a business that rewards people who want to be future leaders and are driven by the organisation’s values on each of their projects.
- There aren’t many times in your career where you can honestly say, ‘I am working for the best’

**EEO