Current jobs related to Client Manager - Sydney Central Business District - Ticketmaster-Singapore
-
Manager, Client Engagement
4 days ago
Sydney Central Business District, Australia HAYS Full timeManager, Client Engagement | Hybrid Working Model | $90,000 + Sales Bonus **Your new company** Hays are the world’s leading recruiting experts.. At Hays the opportunities are limitless and when you join the business you are rewarded with a competitive salary package, flexibility to live and work well and the best resources and technology in the...
-
Client Engagement Manager
4 days ago
Sydney Central Business District, Australia HAYS Full timeClient Engagement Manager | Sydney CBD | Hybrid Working Model | $90,000 base plus sales bonus **Your new company** Hays are the world’s leading recruiting experts. A new opportunity has arisen as a Client Engagement Manager based in our Sydney CBD office. At Hays the opportunities are limitless and when you join the business you are rewarded with a...
-
Client Operations Manager
7 days ago
Sydney Central Business District, Australia HAYS Full timeGlobal Business - Permanent Opportunity - $90,000 + Super + Bonus **Your new company** Join a global business as their Client Operations Manager, joining the team in South Sydney in a pivotal leadership role, utilising your people management and customer relationship skills to manage day-to-day operations for a key client account. **Your new role** In...
-
Technology - Manager, Client Engagement
4 days ago
Sydney Central Business District, Australia HAYS Full timeTechnology | Manager, Client Engagement | $102K Base + Sales Bonus Your new company Hays are the world’s leading recruiting experts. Our specialist Technology recruitment business has a strong national presence dedicated to servicing Technology professionals across ANZ and is our #1 specialism globally. At Hays the opportunities are limitless and when you...
-
Client Engagement Manager
2 weeks ago
Sydney Central Business District, Australia HAYS Full timeTechnology | Client Engagement Manager| $80,000 Base + Sales Bonus **Your new company** *** Hays are the world’s leading recruiting experts. Our specialist Technology recruitment business has a strong national presence dedicated to servicing IT professionals across ANZ. This is part of our #1 specialism globally, contributing over 30% of our...
-
Client Solutions Manager
2 days ago
Sydney Central Business District, Australia Aston Carter Full time**Job Snapshot**: **Location**: - Sydney CBD**Work Type**: - Contract **Category**: - Sales & Marketing **Job ID**: - 536218**Job Summary**: Aston Carter has an exciting contract opportunity until 31st December (with intention of extension)with one of the biggest social networking and tech companies. It is a Publisher Side digital marketing role. You...
-
Client Relationship Manager
2 weeks ago
Sydney Central Business District, Australia HAYS Full timeLarge Global Investment Bank recruiting a relationship manager in OTC Derivatives for paternity cover. **Your new company** This International Bank provides a great opportunity for someone who is looking to take more responsibility to hopefully develop into the role long term. This Banking organisation actively encourages and support personal development in...
-
Full-time Chinese Client Development Coordinator
57 minutes ago
Sydney Central Business District, Australia Incu Full time**Full-Time Chinese Client Development Coordinator - Sydney, CBD**: **Responsibilities**: - Customer Service and Retail Sales - Creating and publishing WeChat posts - Liaising with Marketing/Ecomm teams to maintain brand alignment and social media schedule - Monitoring and analysing customer engagement to optimise and adapt user experience - First point of...
-
Client Service/office Support
2 weeks ago
Sydney Central Business District, Australia Mane Consulting Full timeContract - Sydney CBD, New South Wales - Posted 12 mins ago - AU$26 - AU$30 per hour USD / Year - Salary: AU$26 - AU$30 per hour A Global Insurance Company requires a Part-Time Client Services / Office Support person to support their Operations for a 3-6 month term. Points to Consider: - Provide High level Customer Service to major clients across the...
-
Client Support Officer
1 week ago
Sydney Central Business District, Australia HAYS Full timeATS Support Officer | NSW Government | Sydney CBD/ hybrid | $40-45ph + Super **Your new company** Your new company is a NSW Government Agency in the heart of Sydney CBD. **Your new role** **Responsibilities**: - Drive the problem-solving initiatives for the e-Recruitment system - Provide ongoing support for online recruitment activities - Become a...
Client Manager
2 weeks ago
Job Summary:
THE TEAM
The Client Services team is responsible for the delivery of exceptional ticketing service to clients (Venue & Promoter) through the effective management of client requirements. Working closely and collaboratively with both clients and internal stakeholders ensuring systems and process are delivered to ensure not only a positive client experience but also positive customer experience. The Client Services team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximise sales.
THE JOB
The Client Manager works as a team member within the Client Services team sharing knowledge, information and valuable client feedback with other colleagues (both local and interstate) to assist in the formulation and implementation of strategies that create an outstanding ticketing service to our clients. The Client Manager must maintain and nurture client relationships to ensure their ongoing development by providing optimum benefits from Ticketmaster technology and marketing initiatives. This is a 12 - month Fixed Term contract.
WHAT YOU WILL BE DOING
You will have direct responsibility for overseeing the management of a specific client base whilst ensuring that all contractual obligations are understood and achieved. From time-to-time this client base may be amended by the Regional Area Manager.
You will work as a team member within the Client Operations Department and assist other Client Managers in delivering a high-quality service to other clients as required.
You will plan and deploy ticketing strategies for future events including revised reporting opportunities, marketing campaigns and event day operations when required.
You will work closely with staff in the Event Programming and Product Support Departments ensuring they are kept fully informed about upcoming events and services that have been committed to clients.
You will ensure staff in Groups, Contact Centre, and Box Office teams have accurate information and are sufficiently briefed, effectively trained, motivated and empowered to make decisions within their respective areas when performing duties related to event management to ensure the provision of excellent service to patrons.
You will work closely with Venue/Client Box Offices and support areas ensuring they are properly set up and appropriately rostered with fully trained staff to provide the maximum level of service.
You will work closely with the Marketing Department, developing marketing initiatives specific to client needs in order to maximise ticket sales. You will also be required to develop post event reports, event analysis and provide recommendations for future events.
You will ensure the coordination and direction of all parties involved in ticketing and box office including all Ticketmaster personnel and financial arrangements (armed money escorts, security, working environments, banking, on-line credit card facilities, merchant numbers, codes, service charges and settlement arrangements) are finalised prior to ticket sales commencing.
You will be responsible for checking all event finance settlements and royalty payments for accuracy for clients prior to final approval of either the Senior Client Manager or Regional Area Manager.
You will entertain clients and attend client functions and launches as required, and which maybe outside normal business hours.
You will attend and/or facilitate presentations on Ticketmaster operations and products for existing and potential clients.
Be available to work flexible hours, including weekends and public holidays.
WHAT YOU NEED TO KNOW
Communication
_(Communication)_
You must be able to demonstrate strong communication skills, both written and verbal. Strong ability to communicate with clarity and confidence business developments and each client’s requirements and deadlines to internal and external customers. Effective listening skills are also paramount along with the ability to resolve disputes or conflicts with clients. The ability to effectively handle difficult conversations is a key communication requirement.
Research/Analytical
_(Innovation)_
You will need to possess an up-to-date knowledge of industry developments incorporating marketing and technological advances, both internally and externally.
Computer literacy
I.T. literacy essential - Windows Office Suite (PowerPoint, Word, Excel and Outlook) Familiarity and aptitude with a significant number of different ticketing systems, products and websites/apps.
Flexibility
_(Accountability)_
You must demonstrate an ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence. Deal with higher-level complaints and recognise the need for flexibility where applicable.
Customer / Client Focus
_(Service Excellence)_
Ensure
