Client Onboarding Specialist

**_“At CommBank we are proud to support flexibility, let’s discuss what this means for you” _**

Our Regulatory and Control Operations Team (RACO or Financial Crime Operations) are accountable for leading a complex and diverse shared service for Financial Crime Operations across CBA.

Spanning multiple Business Units, multiple global locations and multiple financial crime disciplines such as Anti-money laundering/Transaction Monitoring, Payments Sanctions Screening, Customer Sanctions Screening, Pep Screening, Enhanced Customer Due Diligence of High Risk customers, on-boarding, on-going due diligence and maintenance and Law Enforcement Agency Notices.

Know Your Customer (KYC) is a specialist team that supports multiple regulatory requirements such as:

- The collection of information from customers in way of KYC
- The collection of Source of Funds and Source of Wealth as part of financial Crime

This specialist team extends our ongoing commitment to:

- Know Your Customer (KYC)
- Anti-Money Laundering (AML)
- Counter Financing Terrorism (CFT)
- Customer On-Boarding obligations and Common Reporting Standards (CRS/FATCA)
- The team aims to ensure compliance while at the same time making these processes easy and simple for our customers.

**_As an Analyst - you will report to a Team Leader within Financial Crime Operations. _**

**_This is a 6 month contract only. _**

**_See yourself in our team _**

The work undertaken by Global Client Onboarding enables our Institutional Banking and Markets (IB&M) and Financial Crimes Compliance teams to make risk-based decisions and helps to ensure CBA meets regulatory obligations in Australia and globally. Our key activities include:

- Creating and maintaining of our clients’ KYC and regulatory profiles.
- Maintaining an ongoing customer due diligence program to ensure IB&M meets KYC periodic review objectives.
- Completing KYC risk assessments by undertaking due diligence procedures, identification and dispositioning of PEPs, material negative news and sanctions assessments.
- Ensuring appropriate escalations to Financial Crime Compliance and relationship bankers.
- Implementing new/changed regulatory requirements driven by the changing regulations and policy landscape.
- Maintaining a robust and well documented control environment that is audit ready

People: Your role will involve interaction across all business areas and across global teams (Australia, NZ, US, UK, HK and Singapore) and collaboration with risk and product management teams.

You will be part of the Global Client On-boarding (GCO) Team within the Group Operations with a focus on period KYC review and ongoing customer due diligence.

You will work with a team of KYC analysts and report to the Manager, Global Client Onboarding.

The team sits within Market Operations, a division of Group Operations within the broader Enterprise Services.

**_What a day in your role will look like _**

As a KYC Analyst, you will be expected to perform the following tasks and responsibilities in a manner consistent with CBA’s Code of Conduct. Your Core Responsibilities will include:
1. Performance: Ongoing Customer Due Diligence - Periodic Review & Remediation
- Ensuring you maintain a high level of performance to achieve global periodic KYC review and remediation targets as part of maintaining risk assessments of IB&M customers.
- Maintain a low defect and re-work rate.

2. Stakeholder and Client engagement
- Liaising directly with clients and the front office regarding IB&Ms KYC/regulatory requirements.
- Liaising directly with Group Financial Crimes, Line 1, Line 2 and Audit regarding testing and policy
- Establish a profile with key industry, Compliance and Risk teams.

3. Team and Culture
- Fostering a positive, inclusive, collaborative team culture by maintaining open professional communications and being a team player.
- Always leading by example demonstrating CBA values: accountability, integrity, collaboration, excellence and service

4. Risk and Controls
- Maintaining a strong control environment to ensure that records are completed in line with requirements
- Ensuring controls are appropriately executed and evidenced and staff are aware of their responsibilities at different stages of the preparation and review process
- Identification and escalation of emerging issues or concerns. The ability to manage issues from identification to resolution.

5. Productivity/Efficiency
- Contributing to a culture of continuous improvement. All Team Members will be charged with constantly challenging the status quo to reduce risk and seeking ways to improve the client on-boarding process and client experience.
- Actively participating in team huddles, visual management board meetings, productivity and strategy sessions with the team and stakeholders

**_What will you need to succeed in this role _**
- Minimum 2 years of KYC On-boarding and/or On-going Customer Due Diligence experience in a corporate banking and/or in