Retail Centre Manager

2 weeks ago

Port Melbourne, Australia Inchcape Full time

At Trivett Automotive Retail, representing iconic brands like Subaru and Peugeot, we’re part of the global Inchcape family. With us, your career could go global

Are you passionate about leading teams and creating exceptional customer experiences? Join Trivett and drive success as our next **Retail Centre Manager**at our **Melbourne City Subaru Dealership.**

In this role, you’ll lead, coach, and inspire the Customer Experience team to deliver outstanding customer journeys while achieving sales and P&L targets. You’ll oversee the entire customer experience, manage site operations, and ensure everything runs smoothly and meets our high standards.

**You will**:

- Drive P&L performance and meet KPIs.
- Oversee the customer journey, ensuring flexible and seamless vehicle delivery.
- Work with Stock Control to meet inventory and customer demands.
- Lead F&I performance, compliance, and finance support.
- Ensure site operations are smooth, safe, and compliant with HSE and OEM standards.
- Recruit, onboard, and develop your team for high engagement and performance.
- Maintain legally compliant practices and retail processes.

**What You’ll Bring**:

- Proven management experience in a sales environment, with a track record in P&L.
- Success in leading and developing teams to achieve customer satisfaction and performance goals.
- Strong communication and multitasking skills.
- A focus on delivering excellent customer service and attention to detail.
- Leadership skills with a passion for team development and upholding company values.
- Automotive industry experience and F&I knowledge (desirable).
- Familiarity with Salesforce or similar CRM (desirable).
- Valid driver’s license and availability to work Saturdays.

**Why Choose Us?**
- Ongoing professional development and career growth opportunities.
- Supportive, positive team environment.
- Additional leave days, including Wellbeing and Volunteering Leave.
- Access to our employee benefits program, including vehicle discounts and more.

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