Guest Service Agent

2 weeks ago

Melbourne Airport, Australia IBIS BUDGET Full time

Company Description

IBIS Budget Melbourne Airport offers 73 rooms and is situated just 400m from Melbourne Airport. With its convenient location, this affordable Melbourne Airport hotel is the ideal choice for visitors flying into Melbourne late at night, or flying out early in the morning.

**Job Description**:
You will have the opportunity to contribute to a warm and welcoming atmosphere for travelers. We are currently looking for a reliable and customer-focused Casual Guest Service Agent to join us for the overnight shift. You will be responsible for providing outstanding customer service, managing reservations, and ensuring the safety and security of the hotel during your shift.

**Responsibilities**:

- Process and assist with guest arrivals, departures and room allocations
- Attend guest queries in a timely manner
- Address complaints presented by guest in an efficient and positive manner
- Maintain a high level of health and safety of all patrons, guests and staff members

**Qualifications**:
**Qualifications**:

- A positive can do & customer focused attitude
- Exceptional communication skills and a genuine desire to help others
- Ability to handle guest complaints
- Availability to work varied shifts including weekends and public holidays
- Previous experience using FOLS would be advantageous

Additional Information
**What is in it for you**:

- Be a part of a global hospitality company and explore Accor’s limitless possibilities
- On-the-job training and mentorship
- Accessing pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits
- Onsite parking
- Discounts with Skybus

**_
We are an inclusive business and our ambition is to attract, recruit, retain and promote diverse talent._**

**_ Why Work for Accor?_**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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