
Guest Services Agent
1 week ago
Hello. We’re Virgin Australia. We’re back (in a big way) and we’re looking for Guest Services Agents to join our team in Sydney Airport.
We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.
And with flights well and truly ramped up again, we need you (and your vibe) to help make our guests’ time at the airport, before and after their journey, truly exceptional.
**Who we’re looking for**
Customer service and problem-solving experts who get their joy from helping people. Bright, brilliant faces who show the best of who we are to the world. The first face our guests see. Naturally caring and empathetic. Ambassadors for everything that makes Virgin Australia great.
**What you’ll be doing**
You’ll be helping our guests when they arrive at the airport, checking people in and making sure all their documentation is correct, rebooking flights and supporting them through flight disruptions and cancellations. You’ll also ensure unaccompanied kids and guests with disabilities have an easy, enjoyable experience. At the gate, you’ll help board flights and complete other arrival and departure tasks - including some time in the spotlight doing service announcements for our guests. And loads more
**You’ll be great in this role if you**
- Are an Australian Citizen or Permanent Resident
- Have had consistent, regular employment for a minimum of 3 years
- in customer facing roles
- Are happy working in a high-pressure environment
- Are a confident and helpful communicator in a face-to-face environment
- Are able to get to and from the airport, even at hours when public transport is not operating
- Believe that no detail is too small
- Can work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods)
**What you’ll get from us**
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):
- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
- Free onsite physio
- Generous annual leave
- Discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwide
- Hospitality, retail, technology, beauty services and wellness discounts
- Extensive training from the industry’s best
- Career progression opportunities
- Full uniform and staff parking
- And a lot more
**Equality rules**
**COVID-19**
The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.
**Ready to apply?**
**Job Type**: Part-time
Part-time hours: 22-40 per week
Supplemental pay types:
- Overtime pay
- Penalty rates
- Performance bonus
Work Location: In person
-
Guest Service Agent
1 week ago
Adelaide, South Australia IBIS Full time $60,000 - $80,000 per yearCompany DescriptionAt Ibis Adelaide, our Guest Service Agents are our un-official director of first impressions at the hotel front desk You lead with liking, making every person feel welcome and create memorable experience, right from GOJob DescriptionOur Guest Service Agents are a key position and the first point of call for our guests when they arrive. You...
-
Guest Service Agent
1 week ago
Adelaide, South Australia IBIS Full timeCompany DescriptionAt Ibis Adelaide, our Guest Service Agents are our unofficial director of first impressions at the hotel front desk You lead with liking, making every person feel welcome and create memorable experience, right from GOJob DescriptionOur Guest Service Agents are a key position and the first point of call for our guests when they arrive. You...
-
Guest Service Agent
1 week ago
Adelaide, South Australia IBIS Full timeCompany DescriptionAt Ibis Adelaide, our Guest Service Agents are our unofficial director of first impressions at the hotel front desk You lead with liking, making every person feel welcome and create memorable experience, right from GOJob DescriptionOur Guest Service Agents are a key position and the first point of call for our guests when they arrive. You...
-
Guest Service Agent
1 week ago
Adelaide, South Australia Ibis Full timeJob DescriptionOur Guest Service Agents are a key position and the first point of call for our guests when they arrive.You will be checking guests in and out, handling enquiries from in house guests and helping to maintain our hotel as the busiest in town, chat with our guests to ensure a sense of welcome and belonging.You will be a guru of local knowledge...
-
Guest Service Agent
1 day ago
Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full time**Hotel Guest Service Agents** We have full-time and casual Guest Service Agent positions available at the Hotel Grand Chancellor. Our teams are growing, and we are looking for likeminded individuals who are passionate about providing an exceptional high-quality level of service to our guests and who is determined to progress their hotel management...
-
Guest Service Agent
3 days ago
Adelaide, South Australia Hurley Hotel Group Full time $80,000 - $104,000 per yearMarion HotelGuest Service AgentFull Time Hourly RatesMon-Fri $26.70, Sat $33.38, Sun $40.05, Public Holiday $60.08Located near Glenelg, Marion shopping centre, Flinders UniversityGood access to local bus routesFree on site staff parkingCareer advancement opportunities with the Hurley Hotel GroupThe Marion Hotel is a family owned and operated hotel with a...
-
Guest Service Agent
2 weeks ago
Adelaide, South Australia Skycity Adelaide Full timeOverviewEos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world.An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.Eos by SkyCity is our award-winning luxury hotel amongst 10 restaurants and bars and a world-class casino all nestled in the heart of one of the world's...
-
Guest Services Agent
1 week ago
Adelaide, Australia Virgin Australia Airlines Full timeWe're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful. Like any good mission, this one starts with our people. Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better...
-
Guest Service Agent
3 weeks ago
Adelaide, South Australia SkyCity Adelaide Full timeOverviewEos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.Eos by SkyCity is our award-winning luxury hotel amongst 10 restaurants and bars and a world-class casino all nestled in the heart of one of the world's...
-
Guest Service Agent
3 weeks ago
Adelaide, South Australia SkyCity Adelaide Full timeOverviewEos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.Eos by SkyCity is our award-winning luxury hotel amongst 10 restaurants and bars and a world-class casino all nestled in the heart of one of the world's...