Design Chapter Lead, Acquisition

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

**About Unloan**
Unloan is a home loan fintech built and backed by the Commonwealth Bank of Australia. We’re on a mission to deliver Australia’s most-loved home loan experience by combining brilliant customer service with seamless digital design.

**Where You Fit In**
As the Lead Product Designer for Acquisition, you will report directly to the Chief Experience Officer and play a hands-on role in shaping and executing the design strategy for Unloan’s customer acquisition experiences. This includes everything from the website and onboarding processes to campaign landing pages and conversion funnels. You will collaborate closely with teams across product, engineering, marketing, and brand to create intuitive, high-performing experiences that boost customer engagement and drive growth.

**What You’ll Do**
- Own the end-to-end design of acquisition journeys, from discovery to delivery
- Mentor and manage performance of a team of designers to support capability development and career progression
- Collaborate with product managers and marketers to define goals, scope work, and measure impact
- Use data, research, and experimentation to inform design decisions and optimise conversion
- Create wireframes, flows, prototypes, and high-fidelity UI using Figma
- Lead the development of design capability, including continuous improvement of people, methodologies, tools and processes
- Partner with Brand to ensure visual consistency and creative excellence across acquisition touchpoints
- Manage stakeholders across Product, Engineering, Legal, Compliance, and Marketing
- Demonstrate hands-on leadership by actively contributing to design work and leading by example

**What You Bring**
- 6+ years of UX/UI design experience, including leadership in acquisition or growth-focused teams
- Strong communication and stakeholder management skills
- Expertise in responsive web design, prototyping, and design systems
- Experience using customer research, usability testing, and analytics to drive design
- Ability to lead projects in an agile environment and deliver to timelines
- Familiarity with financial services or regulated environments is a plus

**Why Join Us**
- Flexible hybrid working
- Competitive salary and bonus
- Access to CommBank employee benefits
- Opportunity to shape the future of home lending in a fast-growing fintech
- Be part of a diverse, high-performing team that values creativity, autonomy, and impact

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Advertising End Date: 26/08/2025

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