Head of Operations

2 days ago

Melbourne City Centre, Australia NAB Full time

Head of Operations & Transformation
- Job number: 798415
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Compliance, Regulatory Risk & Financial Crime
- Category: Digital & Innovation

**Show More**
- Work type: Fixed term Full time
- Work type: Secondment
- Closing at: Feb 17 2025 at 23:55 AEDT

**Favourite**

- **Are you ready to lead and innovate in a strategic role?**:

- **Exceptional 9 month fixed term opportunity for a Head of Operations & Transformation**:

- **We grow great leaders who inspire and energise their team**

**As the Head of Operations & Transformation, you will**
- Lead the design, orchestration and execution of the Digital, Technology, Legal & Operations (DTLO) and Customer and Corporate Services (CCS) digital, technology and operations strategy
- Drive performance and optimisation, embracing new technologies and better ways of working, this team provides centralised operations to DTLO, CCS and the bank strategy in partnership with our key stakeholders
- Orchestrating the delivery of Digital & Technology tooling and solutions across CCS to enable enhanced ways of working
- Lead the identification, execution and value assessment of simplification, efficiency and productivity initiatives
- Support key Legal and CCS projects with project management expertise to manage resourcing, value delivery, stakeholders and outputs against delivery timelines
- Own the current state and future design and delivery of Legal’s data, analytics and insights dashboard ecosystem to inform decision making and process improvements
- Establish and operate a Divisional Controls centre of excellence function to improve outcomes for colleagues and stakeholders

**What you will bring**
- In-depth experience working in a similar Senior Leadership role within Professional services, Financial and/or Wealth services, coupled with experience in large scale operations, change management, relationship management, process efficiency, customer and operational strategy and execution.
- Proven track record of extensive experience operating effectively and delivering consistent results in a large highly regulated complex business with challenging stakeholders.
- Experience in an enterprise or large business strategy role, preferably with a customer focussed company.
- Practical business experience running strategy from design and orchestration through to the execution of outcomes.
- Demonstrated experience leading a high performing, engaged and diverse team
- Proven project management experience and ability to collaborate with others to deliver long-term strategy and technology roadmaps.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

LI-DNI

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