Administrator / Community Coordinator

2 weeks ago

Wyong, Australia Compassionate care Pty Ltd Full time

**A dynamic, hands-on dual role with real purpose - no two days the same -**_**Immediate Start**_

Are you a highly organised, people-focused professional with strong admin capabilities and a passion for the disability sector?
Central Coast Compassionate Care is looking for an experienced and motivated **Administrator & Community Coordinator** to join our team in a **diverse and rewarding dual role** that combines back-end administration with frontline community coordination.

**Your responsibilities will include**:

- Coordinating and maintaining accurate daily rosters for support workers and participants
- Drafting NDIS service agreements, managing referrals, and assisting with participant onboarding
- Ensuring documentation is compliant and up-to-date, including care plans, OT reports, risk assessments, and health plans
- Liaising with participants, families, plan managers, support coordinators, LACs, and advocates to support successful plan implementation
- Handling general enquiries, feedback, complaints and incidents in a professional and empathetic manner
- Monitoring participant budgets and scheduling supports aligned with NDIS goals and funding capacity
- Processing staff payroll and timesheets in a timely and accurate manner
- Generating and submitting invoices in line with NDIS portal processes and service delivery records
- Supporting clinical and management teams with accurate record keeping and participant communications
- **Stepping into a support worker role occasionally if required, to ensure continuity of care or during peak demand**:

- Participating in a rotating shared on-call weeknight roster for urgent matters

**About You**:

- Certificate III or IV in Disability, Community Services, and Business Administration (or similar)
- Experience in NDIS or Aged Care sectors, with strong administration and rostering background
- Demonstrated experience in payroll and invoice processing
- Confident in managing participant management systems and Microsoft Office Suite
- Ability to build strong relationships and communicate effectively with a wide range of stakeholders
- Practical understanding of participant needs, including those with complex care requirements
- Flexible, proactive and calm under pressure - someone who enjoys variety and problem-solving
- Comfortable stepping into support shifts where needed, with a person-centred approach to care

**Mandatory Requirements**:

- Working with Children Check (current)
- Australian Driver’s Licence (current)
- Experience in NDIS documentation, service coordination or similar roles highly regarded
- Police check
- First Aid

**Why Join Central Coast Compassionate Care?**

At Central Coast Compassionate Care, we pride ourselves on delivering high-quality, personalised disability support across the Central Coast. We offer a supportive team environment where your efforts are recognised and your work truly matters.
- Competitive pay $43.23 /hour + super
- Role starts at 20 hours per week, with the aim to increase to 30 hours
- A richly **varied** and **rewarding** dual role
- Opportunity to grow with an evolving and purpose-driven organisation
- Flexibility to support work/life balance where possible
- Ongoing support and training provided

**Job Type**: Contract

Pay: $43.23 per hour

Expected hours: 20 - 30 per week

Work Authorisation:

- Australia (required)

Work Location: In person

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