Support Coordinator

NDIS Roster & Engagement Coordinator

Coastwide Community Care is the leading community organisation connecting and empowering people of all cultures. We are looking for dedicated staff to work with a varied of our valued clients
- Commitment and Cooperation
- Opportunity and Openness
- Respect and Reliability
- Excellence and Empathy

**Role Overview**:
The NDIS Engagement & Rostering Coordinator is part of the NDIS Disability Services Division and is responsible for providing high quality and effective management of Disability Support Worker’s (DSW’s) and exceptional customer service support to NDIS Participants, ensuring DSW’s are managed and supported efficiently by the effective management of NDIS Participants’ schedules and rosters.

**Key Accountabilities**:

- Coordinating & overseeing all engagement tasks for NDIS Participants in the Individualised Support Program.
- Attending plan review meetings with the Participant, family or representative.
- Identify appropriate services, and work with participants to achieve their goals
- Build and sustain strong collaborative relationships with government and non-government bodies, service providers, allied health professionals, and practitioners
- Build participant’s capacity to self-direct, self-advocate, work with professionals and other supports and manage their lives and their NDIS plan the way they choose
- Maintain accurate and up to date case notes on progress via a client information system
- Operates within relevant legislation, and NDIA policies and guidelines
- Coordinating & overseeing all rostering & Scheduling tasks for the NDIS and Aged Care clients.
- Ensure all rostering & scheduling requests are efficiently & effectively managed in consultation with Participants’ NDIS Plans and Roster of Supports.
- Ensure rostering is in compliance with Award conditions (SCHADS Award).
- Ensure rostering is fair, balanced and provides support worker’s safety and participant compatibility
- Promote a positive & professional image of Coastwide Community Care to internal & external customers to ensure a best practice of customer service / customer experience.
- Maintain high level of communication with all internal & external customers.
- Actively participate in a rotating on-call roster outside of normal business hours.
- Provide ongoing mentoring and support sessions to Coastwide’s Disability Support Workers.
- Adhere to Policies & Procedures related to the work being undertaken in order to ensure own & others safety in the workplace.
- Provide reports in a timely manner as requested by the Care Manager.

**Essential Criteria**:

- Minimum 1 year experience in a Rostering / Scheduling and Care Coordination;
- Previous experience in managing & supporting direct care staff
- Knowledge of the NDIS and the NDIS Quality and Safeguards Commission.
- A strong customer service focus and the ability to interact positively with a wide range of people from diverse backgrounds including all levels of Management, staff, participants, and their families.
- Well-developed verbal and written communication skills to engage effectively with a broad audience;
- Excellent organisational/time skills to manage a busy schedule and juggle multiple priorities effectively and respond to changing work requirements efficiently;
- Excellent computer literacy skills in Microsoft Office programs, Client Management Systems, electronic mail and calendar;
- Well-developed clerical and numeric skills with high degree of attention to detail;
- Ability to negotiate and work through issues with initiative and provide solutions to issues as required;
- An awareness of relevant standards and guidelines;
- Current Driver’s Licence, access to a fully registered motor vehicle with comprehensive car insurance;
- Satisfactory Working With Children Check & National Police Check or the willingness to obtain one.

**Job Types**: Full-time, Part-time, Casual

**Salary**: $60,000.00 - $80,000.00 per year

Schedule:

- Flexible hours

Supplemental pay types:

- Annual bonus
- Performance bonus