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Customer Support Officer

3 weeks ago

Adelaide Region SA, Australia HAYS Full time

If you’re looking for a service driven career full of excitement and opportunity, this is the role for you

**Your new company**

Recognised for being the leader in their class for their customer experience, this respected banking institution’s focus is on innovation and the community.

They are one team, with the same mission - to be one of the world’s greatest service companies. You will be rewarded with a career with one of the Big 4’s, where you will be listened to and given every opportunity to progress.

**Your new role**
- Working with your customers to find a solution to bring their home loan, credit card, personal loan or transaction account in order in a timely manner.
- Providing the highest level of customer service at all times
- Displaying empathy, professionalism and positivity to connect with your customers and ensure you are having meaningful conversations
- Helping your customer through life to achieve their ambition back to financial health, so they are confident, secure, empowered and inspired about their future.
- Exercising a variety of methods; negotiation and questioning skills, providing Hardship where appropriate, or referring customers to seek independent financial advice
- Meeting and adhering to KPI’s required in the role

**What you'll need to succeed**
- Previous experience in a customer service/contact centre role
- A passion for putting your customers first
- Excellent written and verbal communication skills
- Motivation and commitment to personal development and professional excellence
- Drive and initiative to do your best
- Actively participate in helping the team achieve its goals
- Accountability; take responsibility to see things through to conclusion and deliver on promises
- Analytical thinking and problem-solving
- Highly proficient computer skills/tech-savvy
- Previous Collections experience will be highly regarded.

**What you'll get in return**
- These positions offer completive hourly remuneration with ongoing and comprehensive training within a supportive team-based culture
- This institution prides itself in growing their talent and offers career development opportunities across the entire business. This organisation provides more movements to make a different to customers.
- A beautiful office with on site parking, close to public transportation. You will love working with them and making a difference

**What you need to do now**

**LHS 297508**#2779572