Customer Support Officer

2 weeks ago

Adelaide Region SA, Australia HAYS Full time

2-month contract opportunity for an IT Customer Support Officer

**Your new company**

A great contract opportunity is available for a passionate and driven IT Customer Support Officer for an initial 2-month contract

**Your new role**
- Provide professional, responsive, timely and effective assistance to customers in accordance with established Service Level Determinations and service designs.
- Provide first level advice and support to management and staff on System Support matters, in accordance with established government policies and procedures, change control, legislative requirements and audit regulations.
- Effectively manage all customer requests through to completion using the case management tool, through provision of proactive client communications, regular liaison with relevant stakeholders, and the escalation of requests.
- Actively contribute to the continuous improvement and development of the System Support Customer Service Desk and the System Support Team through learning and development and identifying opportunities and solutions.
- Assist in the technical implementation of System Support strategies, products, migrations and enhancements as required.
- Foster appropriate internal controls and quality assurance systems within the work area to ensure the effective audit, risk management and compliance against legislation, policies and procedures.
- Encourage and participate in a work culture that values collaboration and fosters teamwork.

**What you'll need to succeed**

Your previous experience in a Service Desk will see you succeed in this position. Specifically, you will have experience with the following:

- Windows 10
- Microsoft Office Suite
- Outlook/Exchange

You will possess excellent communication skills, including a confident and helpful phone manner. You will also possess sound prioritisation skills and the ability to work well both independently and with others.

**Please be advised a National Police Check is required.**

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2774560

  • Customer Support Officer

    3 days ago

    Adelaide Region SA, Australia PERSOLKELLY Full time

    PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options. **PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946;...

  • Customer Support Officer

    7 days ago

    Adelaide Region SA, Australia EML Full time

    **Customer Support Officer**: SA - Adelaide Workers Compensation Full Time - **Bring your high attention to detail and excellent data entry skills**: - **Enter important data into the system while working with key stakeholders**: - **Work for an organisation that celebrates success with reward and recognition** EML is a leading **Workers Compensation**...

  • Customer Support Officer

    3 days ago

    Adelaide Region SA, Australia HAYS Full time

    Contract opportunity for a passionate and driven IT Customer Support Officer for an initial 3-month contract **Your new company** *** This well-regarded SA government department based in the Adelaide CBD, is continuing to experience growth, and is looking to add to their progressive team. They are currently dealing with high demand in their service desk and...

  • Branch & Customer Support Officer

    8 hours ago

    Adelaide Region SA, Australia Dynamics G-Ex Full time

    **Introduction**: The Company What do the next 10 years look like for you? STOP reading here if you are happy with life right now. We mean it. OK, moving on... You might not of heard of us, we haven't reached our teens yet...we are only 10 years old you see. But stuff it's been actioned packed! - ️ We were born in a little white house on the hill,...

  • Customer Service

    8 hours ago

    Adelaide Region SA, Australia HAYS Full time

    Permanent opportunity for a Customer Support Officer with a background in Application Support. **Your new company** **Your new role** Your main duties will involve: - Responding to client enhancement requests - Collating client feedback - Coordinating with development teams on turnaround times - Meeting with clients on a regular basis - Assisting the...

  • Customer Service Officer

    4 days ago

    Adelaide Region SA, Australia HAYS Full time

    Join a State Government Department located in Port Pirie in a Customer Service role for 2-3 months. **Your new company** This State department are a modern, professional, effective, and high performing organisation that is a leader in customer service, innovation and partnerships within the housing, finance and services sectors. They are looking for a...

  • Customer Relations Officer

    2 weeks ago

    Adelaide Region SA, Australia Skylight Mental Health Full time

    **Customer Relations Officer**: **Position open until filled** - Job DescriptionSkylight is looking to recruit a Customer Relations Officer; the position can be ongoing or casual arrangement. You must be available Monday to Friday 12pm - 5pm. The role is classified as SCHADS Level 2.4 and 06-08fte. **Company Overview** Skylight Programs deliver a range of...

  • Customer Service Officer

    8 hours ago

    Adelaide Region SA, Australia HAYS Full time

    Seeking an exceptional Customer Service officer to join an excellent team. **Your new company** This company is a statutory authority responsible for providing support services, and administering long service leave entitlements, to South Australia's construction industry. **Your new role** Reporting to the Manager, this role will provide efficient and...

  • Customer Service Officer

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    A Not-for-profit organisation is seeking an experienced Customer Service Officer join them **Your new company** This company is a statutory authority responsible for providing support services, and administering long service leave entitlements, to South Australia's construction industry. **Your new role** Reporting to the Manager, this role will provide...

  • Customer Support Officer

    2 weeks ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    **“It begins at Bendigo Bank”** **We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’.** **We’re united in our belief that in** **banking, better can be bigger, and together we’re making it happen.** **About the opportunity** As a **Customer Support Officer,** you will support the business objectives of the...