Customer Support Officer

6 days ago

Adelaide Region SA, Australia HAYS Full time

2-month contract opportunity for an IT Customer Support Officer

**Your new company**

A great contract opportunity is available for a passionate and driven IT Customer Support Officer for an initial 2-month contract

**Your new role**
- Provide professional, responsive, timely and effective assistance to customers in accordance with established Service Level Determinations and service designs.
- Provide first level advice and support to management and staff on System Support matters, in accordance with established government policies and procedures, change control, legislative requirements and audit regulations.
- Effectively manage all customer requests through to completion using the case management tool, through provision of proactive client communications, regular liaison with relevant stakeholders, and the escalation of requests.
- Actively contribute to the continuous improvement and development of the System Support Customer Service Desk and the System Support Team through learning and development and identifying opportunities and solutions.
- Assist in the technical implementation of System Support strategies, products, migrations and enhancements as required.
- Foster appropriate internal controls and quality assurance systems within the work area to ensure the effective audit, risk management and compliance against legislation, policies and procedures.
- Encourage and participate in a work culture that values collaboration and fosters teamwork.

**What you'll need to succeed**

Your previous experience in a Service Desk will see you succeed in this position. Specifically, you will have experience with the following:

- Windows 10
- Microsoft Office Suite
- Outlook/Exchange

You will possess excellent communication skills, including a confident and helpful phone manner. You will also possess sound prioritisation skills and the ability to work well both independently and with others.

**Please be advised a National Police Check is required.**

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2774560

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