Customer Engagement Officer

5 days ago

Adelaide Region SA, Australia HAYS Full time

A well-reputed company is seeking an enthusiastic Customer Engagement Officer to join their team

**Your new company**
A well-reputed company is seeking an enthusiastic Customer Engagement Officer to join their team

**Your new role**
You will be the first point of contact for the daily enquiries coming in and you will be responsible for providing an exceptional customer experience. Some of your responsibilities would include;
- Make professional recommendations to all clients that are both realistic and solution/data based
- Provide weekly reports and updates on opportunities to improve the customer experience via customer satisfaction feedback
- Capture required customer data accurately and ensure this data is recorded in the company systems
- Identify process and system improvement opportunities that have a tangible, positive customer impact as well as improve operational efficiencies through streamlining processes
- Carry out other ad-hoc duties as required from time to time

**What you'll need to succeed**
You will require the following skills and attributes to be successful in this role.
- Minimum 2 years of experience working in a contact centre or providing customer service face to face
- Working Knowledge, understanding and demonstrable experience with Microsoft Office suite of products
- Passion or understanding for the renewable energy industry is advantageous
- Strong written and verbal communication skills
- Exceptional attention to detail
- Demonstrated the ability to multitask and handle a challenging role
- Demonstrated the ability to work in a team while also being able to work autonomously

**What you'll get in return**
This assignment will start off as an initial 3 month temporary assignment with the potential for extension or permanency depending on your performance. This can be a full-time or part time opportunity depending on your preference. Temporary and Contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden fees or costs for our services
- Regular contact with local Adelaide consultants throughout the duration of your assignment

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2713756

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