Community Engagement Lead

**About Co-Hive**

Co-Hive is a purpose-driven organisation based in Alexandria, Sydney, supporting young adults with disabilities (ages 17-35) to transition from school into independent and meaningful adult lives.

At Co-Hive, we believe real change happens through opportunity, connection, and self-determination. In just 18 months, Co-Hive has grown rapidly—now supporting nearly 100 participants and earning national recognition as Best New Australian Disability Business at the 2024 Disability Service Awards.

We’re a team of highly qualified professionals and experienced educators, passionate about creating long-term impact. Co-Hive is built on the voices of participants and families, and we continually improve by reviewing the latest evidence and best practices. Our services are inclusive, innovative, and breaking down long-standing barriers—creating life-long impact and driving meaningful change across society.

Join Co-Hive as Our **Community Engagement Lead**

This is a newly created and exciting role, developed in response to Co-Hive’s growth and the increasing demand for participant engagement and community outreach. As our Community Engagement Lead, you’ll lead the full intake and transition process, strengthen relationships with families, schools, and networks, and help grow Co-Hive’s impact across Sydney.

You’ll be the face of Co-Hive in many situations—representing our values of inclusion, empathy, and excellence. You’ll need to be articulate, efficient, and relatable—demonstrating exceptional follow-through, initiative, and curiosity to learn. You’ll lead with empathy and integrity, be fiercely passionate about removing barriers for people with disability, and confident leading both people and projects.

Lead the Full Intake & Transition Journey
- You’ll manage the entire participant journey from first enquiry through to program commencement—ensuring each participant and their family feels welcomed, understood, and empowered.
- Respond to all enquiries and build strong rapport with families and referral networks
- Oversee participant recruitment, enrolment, documentation, and onboarding
- Understand NDIS budgets and coordinate Schedule of Supports
- Support NDIS plan reviews with timely and clear documentation
- Follow up leads, identify opportunities, and track enrolments
- Work closely with the leadership team to ensure a consistent and high-quality intake process
- Represent Co-Hive’s values with warmth, empathy, and professionalism

Develop Relationships & Strengthen Partnerships
- You’ll build trusted relationships across the Sydney disability sector to connect participants with meaningful opportunities and ensure their voices are heard.
- Establish and nurture partnerships with allied health providers, community organisations, schools, and local networks
- Support and involve participants in the co-design and co-delivery of community events
- Represent Co-Hive and its participants at expos, transition forums, and other external events
- Ensure participants are visible, engaged, and empowered in external-facing opportunities

Lead Events, Campaigns & Administration Team
- You’ll lead the preparation, delivery, and follow-up for Co-Hive’s signature events and communications. You’ll also lead the administration team to ensure excellence in every interaction.
- Plan and lead Co-Hive Open Days and the annual Family & Carer Conference (pre, during, post-event)
- Ensure exceptional communication, logistics, and stakeholder follow-up for all events
- Lead a small administration team (on-site and offshore), ensuring efficient, accurate, and professional operations
- Provide direct leadership to the Admin Coordinator, ensuring all processes are completed to a high standard, inquiries are followed up, and social meetups are planned and promoted
- Set and uphold the tone of Co-Hive’s voice—warm, inclusive, responsive, and high-performing

Collaborate with Marketing & Communications
- You’ll work closely with the Marketing and Communications team to help shape and strengthen Co-Hive’s community voice—online and offline.
- Act as the key contact for the Social Media Coordinator
- Represent the voice and branding of Co-Hive in all external messaging
- Contribute ideas to campaigns and support monthly strategy and analytics reviews
- Coordinate the monthly Buzz newsletter, celebrate participant stories, and track community impact
- Ensure the online presence reflects Co-Hive’s professionalism, purpose, and inclusivity

Be the Expert in Systems Navigation & Family Support
- You’ll be the go-to person for supporting participants and families through the NDIS and other service systems.
- Provide expert, up-to-date guidance on NDIS reviews, documentation, and appeals
- Work closely with families to ensure they feel supported and informed
- Liaise across teams to ensure documentation aligns with participant goals
- Adapt to changes in the NDIS landscape and share updated practices across the organisation

**H