Front Desk Manager

4 days ago

Barangaroo, Australia Crown Resorts Full time

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

Crown Sydney have an opportunity available for an experienced Front Desk Manager to lead the hotel operations team in the impressive Crown Towers. This key role at Crown will see you leading a team of** **Duty Managers and Front Office Attendants, whilst ensuring that our guests receive consistently high levels of service and luxury experiences during their stay.

**Responsibilities include, but are not limited to**:

- Overseeing Front Desk operations to deliver seamless customer interactions and department activity in line with standard procedures
- Implementing successful customer service strategies that align with the department metrics & goals
- Delivering effective rostering that align to budgets and do not compromise daily operations
- Embedding a customer-first culture and supporting to constantly uplift team capability
- Ongoing team training including performance management, onboarding and recruitment activities
- Controlling and managing daily hotel inventory, as well as monitoring room availability
- Ensuring operational data, guest stays and entitlements are accurate and correctly actioned in systems
- Administration and reporting, including delivering key information to relevant departments regarding special events and group movements
- Managing escalations and complaints effectively, ensuring customer experience is not jeopardised

**To be considered, you’ll have**:

- Significant hotel management experience in a premium or luxury environment
- Working knowledge of Opera Property Management system is highly advantageous
- Demonstrated leadership ability and experience in managing a large and diverse team
- Strong stakeholder management skills with ability to influence and negotiate at all levels
- Excellent operational and customer service skills, with ability to be a part of the day-to-day when required
- Strong interpersonal, communication and conflict management skills with ability to work under pressure
- Customer-focussed, with a mix of operational, financial and strategic knowledge

**What we offer you**:

- Full-time opportunity, based on-site in the luxurious Crown Sydney
- Chance to develop your career as a seasoned hotelier alongside an experienced leadership team
- Opportunity to work alongside other teams on special events and for exclusive, VIP guests
- Complimentary meals at our on-site staff restaurant
- Generous discounts across Crown hotels and restaurants Australia wide
- Access to discounts with various corporate partners across insurance, heath & wellbeing, fashion, banking & finance, technology and more

**Additional Information**:
**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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