Front Office Attendant

4 days ago

Barangaroo, Australia Crown Resorts Full time

**Company Description**:
**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

Crown Towers Sydney is looking for experienced Front Office Attendants to join the team on a full-time basis. Working in a fast paced and highly interactive environment, our guest satisfaction and luxury guest experiences are at the heart of everything we do. Front Office Attendants play a key role in ensuring that guests, visitors and VIPs receive exceptional service throughout their stay. They work collaboratively with various departments including Gaming, F&B, Bell Services, Housekeeping and Concierge to deliver unforgettable stays, whilst gaining professional development and training in an iconic, integrated resort.

**Key responsibilities**:

- Checking in and checking out guests, ensuring smooth front-desk operations
- Appropriately allocating rooms and escorting guests to their destination as required
- Confirming and processing accurate payment processing
- Using the Opera PMS system to accurately enter guest information and visit history is up-to-date
- Providing tailored and elevated guest experiences, including organising taxi/limousine services
- Establishing quick and genuine rapport with guests and visitors
- Answering guest queries and offering assistance when guests may require additional support
- Assisting in the reservation processes where required
- Demonstrated experience in a front office, reception, or guest relations role
- Experience in a fast-paced, premium and customer-first environment
- Knowledge of Opera Property Manager System is highly regarded
- Flexibility to work across a rotating 24/7 roster, including weekdays, weekends, evenings, overnights and public holidays
- A commitment to delivering exceptional customer service and creating memorable guest experiences
- Strong communication skills and ability to manage multiple tasks in a fast-paced environment
- Professional presentation standards appropriate for a luxury hospitality environment

**What we offer you**:

- Full-time, permanent opportunity in Sydney’s most luxurious property
- Tailored uniform provided, laundered for every shift
- Complimentary meal at our on-site staff restaurant (variety of hot food options, salad + sandwich bar, fruits & pastries)
- Generous discounts across all Crown hotels and restaurants Australia wide
- Ongoing coaching, training and professional development opportunities
- Chance to establish and progress your career within an iconic hotel brand
- Access to discounts with our various corporate partners across travel, insurance, heath & wellbeing, fashion, banking & finance, technology, parking

**Additional Information**:
**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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