Customer Service Coordinator

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More._

**About the role**

WesTrac is currently looking for an energetic and motivated Customer Service Coordinator to join our Flexi Parts Sales team at our Tomago Facility. Our Flexi Parts team offer a range of used, rebuilt and ‘as new’ part solutions to keep your Caterpillar equipment moving.

Reporting to the Flexi Parts Sales Supervisor, the primary responsibility of the Customer Service Coordinator is to provide a high level of customer service to our internal and external customers by interpreting and fulfilling enquiries and requirements in the purchase of Caterpillar spare parts.

The Customer Service Coordinator is responsible for scheduling, pricing, communicating variations and invoicing of the work required whilst ensuring the customer’s needs are met and all queries are closed out in a timely manner to ensure WesTrac’s reputation of being the first choice in equipment solutions is upheld.

This position will be offered on a full-time permanent basis working Monday to Friday.

**Key Responsibilities**
- Provide all customers with a best in class customer experience regarding requests and other general queries
- Support the inventory for Flexi Parts NSW
- Provide day to day support to the Flexi Parts Sales team
- Liaise with internal and external stakeholders to ensure spare parts availability is upheld to a high standard to assist with meeting future planned work requirements
- Management of work orders ensuring customer parts delivery and expectation requirements are accurately communicated with the customer
- Timely and accurate processing of invoices

**Skills & Experience**
- Previous experience in a high-level customer service role (preferably in a technical/industrial environment)
- Exceptional customer service skills with the ability to effectively build and maintain successful working relationships
- Demonstrated ability to learn new systems and create efficiencies in workflows
- Excellent interpersonal, teamwork, organisation, time management and communication skills (interpersonal, written & verbal)
- High level problem solving skills and the ability to successfully manage fluctuating workloads and prioritise accordingly
- Highly developed attention to detail
- Demonstrated problem solving and negotiation skills

**Benefits**
- Competitive salary and benefits scheme
- Company funded income protection
- Flexible work arrangements
- Discounts with Blackwood’s, Apple, JB Hi-Fi, Qantas, Travel Club and more
- Employment Assistance Program (EAP) - This is available for you and your family
- Purchased leave
- Discounted private health plan
- Fitness passport
- 12 Weeks paid parental leave
- Onsite café + free group fitness classes
- Genuine opportunities for career progression

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028. Job number: 883850.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._