Licensing Representative

5 days ago

Hunter Valley, Australia NSW Department of Customer Service Full time

**Regulatory Operations Support Officer**

**Grade: 3/4**
**Business unit/Organisation**:SafeWork NSW Licensing
**Location**:Gosford
**Term**:Multiple Temporary roles
**Closing Date**:26th February 2025 [9:59 am]
***About the team**:
SafeWork Licensing is responsible for the assessment and maintenance of licenses, certificates, and authorities across various schemes, including Asbestos and Demolition, Explosives, Hazardous Chemicals, High Risk Work, Traffic Control, Construction Induction, and Registration of Plant Items.

This unit operates within a high-volume processing environment, delivering customer services and making decisions in line with administrative law principles to a diverse range of stakeholders regarding all aspects of licensing.

This is a fantastic opportunity for someone who has the ability to communicate across a diverse range of internal and external stakeholders and has excellent written and verbal communication skills. The role requires you to be flexible, self-driven and adaptable to changing priorities and ad-hoc requests.

**Have experience working in a high-volume workload regulatory environment with competing priorities, delivering all customer service activities, administration and processing tasks in line with agreed standards and tight timeframes, while maintaining accuracy and attention to detail.

Working Collaboratively and flexibly within other teams while meeting multiple deadlines and priorities. Exercising tact, professional judgement and, sensitivity when responding to culturally and/or linguistically diverse customers.

**Key attributes**:
- The ability to manage multiple tasks, prioritize effectively, and keep track of project milestones and deadlines.
- Proficiency in both written and verbal communication is essential for coordinating with team members, stakeholders, and clients. Clear and concise communication helps in avoiding misunderstandings and ensuring everyone is on the same page.

**The process**:
If you would like to apply, please submit your CV along with a cover letter of no more 2 pages, addressing the following:

- how you demonstrate the above capabilities
- a short paragraph on why you believe you are the right person for the role

Salary Grade 3/4, with the base salary for this role starting at $ base plus superannuation

**Closing Date: 26th February 2025 [9:59]**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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