Area Manager

**Job Title**:

- Area Manager - Toowoomba

**Location**:

- Toowoomba

**Position Description**:
Are you an experienced NDIS leader passionate about making a positive difference in the lives of people with a disability and building a more inclusive community?

Are you seeking a flexible and supportive work environment where your contribution is highly valued and where our organisational values of integrity, respect, diversity, empowerment, and adaptability are heavily integrated into our culture?

**The Position**:
Our team of 40 highly dedicated and committed employees delivering the NDIS LAC Program within Toowoomba and neighbouring regions within Southeast Queensland is seeking a driven and high motivated leader to be the **new Area Manager**

The team provide exemplary customer service to a diverse community building the capacity of individuals, community members and organisations for a more inclusive community.

Reporting to the Regional Manager, this position **strategically leads and drives the delivery of the LAC PITC program in your service area**. You will work closely general managers and other areas managers to ensure cohesive and consistent service delivery across all interconnecting aspects of Carers Queensland’s business activities.

The **Area Manager **will ensure the exceptional performance of this program, and that all NDIS Services Grant Agreement, contractual, quality, statutory and legislative requirements are met.

**Key responsibilities include**:

- The delivery of high volume, culturally safe, time sensitive service delivery to people with a disability and the community
- Develop strategic, collegial, and productive relationships within and external to Carers Queensland, to ensure the best outcomes for clients, the program and the organisation
- Promote a positive workplace culture that ensures we live our organisational values.
- Lead, support and retain a diverse team of 40 employees through change, provide mentoring, guidance, performance management and appropriate training.
- Ensure teams achieve relevant performance indicators and targets whilst maintaining excellent standards of customer service.
- Model a service culture that promotes person centered approaches and outcomes, reflecting the rights of people with disability to exercise choice and control over all aspects of their lives.
- Update and monitor compliance with NDIS standards and Commission requirements.
- Provide training and support to staff regarding NDIS policies, quality assurance, and safeguarding practices.
- Prepare and present regular reports on quality and safeguarding matters to senior management and external bodies as required.
- Identify, assess, and mitigate risks associated with service delivery, ensuring a safe environment for both clients and staff.

**What's in it for you?**:

- Full-Time role with work from home days available
- Attractive Remuneration Package of **CSW8.1 - $120,751.23 per annum** ($60.90 per hour) + (11% super) + Accrued days off + transfer your long service leave via QLEAVE (if applicable).
- Five day working week (8.30am - 5pm)
- **No on-call**:

- Excellent Not-for-Profit Tax Benefits + Access to Private health corporate employee benefits with Medibank Private
- Fantastic workplace culture with multiple inclusion initiatives including **Rainbow Tick Accreditation**:

- Professional development opportunities

**Do you have?**:

- Relevant tertiary qualification in Health, Social Work, Disability, Business, or a related field with a minimum of 5 years’ experience in a similar role, preferably within the NDIS framework.
- ** Indepth knowledge of NDIS quality and safeguarding requirements.**:

- ** Extensive team management **experience leading medium to large complex multidisciplinary disability (or related) service teams.
- ** Demonstrated experience in monitoring quality & compliance,** development and implementation of policies, processes and systems that support high quality, person centred, flexible service delivery.
- A deep knowledge of human rights-based approaches in the disability sector and be committed to the natural authority of people with disabilities to make decisions about their lives.
- Collaboration with clients, families, and other stakeholders to ensure a person-centered approach to care. Address concerns and feedback effectively and empathetically.

**How to ?**:
1.

2. **Review** the Position Description and Key Selection Criteria documents on the next page in the yellow envelope to the right.

3. Follow the prompts ensuring to upload your resume and a cover letter (please ensure both documents are attached) which **addresses your suitability for the role from the KSC including what strengths, skills & ability to add value to our team & organisation that you feel you can bring to the role.**

**We will be interviewing whilst this advertisement is in progress.**:
**now**:
Carers Queensland encourages applicants to advise this information in their c