Service Administrator and Planner Bhp

2 days ago

Export Park, Australia Konecranes Full time

Employment type: Undefined term- Full-time/part-time position: Full time- Job Code USA/CA:
**Service Administrator and Planner BHP**:

- At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._
- We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work._

**About Your Role**

The purpose of this position is to plan and execute service requests through assigned team of technicians in the location. This includes maintaining and executing all Contract administrative functions across your assigned location, to facilitate prompt and effective compliance to customer and business expectations resulting in the timely completion of service jobs and achievement of profit margins.

**Your day to day duties will include, (but are not limited to)**:

- Plan and execute scheduled repairs
- Work closely with customers to understand requirements for Access Equipment (EWP - Scissor lift) to be hired for site and arranges accordingly with customer as required / adds line to the job and charges for EWP hire if not already included in contract.
- Create Purchase requisitions for spare parts, EWP’s, and other goods and services as required to complete planned work and support local branch operations.
- Coordinate with branch planners to arrange travel requirements for field operatives.
- Process payroll for all branch Field Operatives and ensure its completed within required timeframe each week
Process reimbursements to Field Operatives for travel expenses in a timely manner
- Maintain customer’s vendor management portals including tracking field operative induction requirements, loading and updating insurance certificates and HSE documentation, finalising customer work orders/purchase orders by claiming required payments online.
- Directly support accounts receivable officer’s in resolving customer invoice queries in a timely manner to reduce aging AR and maintain strong customer relationship.
- Promptly assists/receives and screens all inbound phone calls to the branch, to assist in queries or to redirect as required to appropriate staff member for customer satisfaction and service excellence.

**Working Relationships**
- Reporting directly to the Branch Manager
- Work closely with the Sales teams in identifying new opportunities.
- Work collaboratively with other Business Units and with the broader Service team.

**The Offer**
- Generous salary package, depending on experience
- Mobile Phone & Laptop
- Incentive TPP 15% based on KPI's
- 17.5% Annual Leave Loading
- Employee Share Scheme in place
- Great team environment
- Training provided
- Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination._

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