E-commerce Specialist

2 days ago

South Yarra, Australia Jo Mercer Full time

Join Jo Mercer, one of Australia’s most iconic fashion brands, as our next eCommerce Specialist. This is the perfect role for someone ready to step up and take ownership of site performance, content, and conversion. You’ll be part of a creative, fast-paced marketing team where data and design come together to deliver exceptional online experiences.

**About the Role**

Based in our South Yarra offices, you’ll manage and optimise our two Shopify websites driving performance through sharp analysis, engaging content, and seamless digital execution.

- Day to day, you’ll:

- Deliver weekly performance analysis with actionable insights to improve conversion rate, AOV, and revenue.
- Merchandise website content to align with campaigns, eDMs, and marketing activity.
- Manage product and web copywriting to ensure accuracy and brand consistency.
- Manage product enrichment, categorisation, and content optimisation.
- Be the key point of contact for our website developers, managing briefs, testing, and implementation of site changes.
- Create, test, and implement discounts and promotions.
- Lead user testing and implement new website initiatives to improve UX and conversion.
- Support customer acquisition and retention strategies through on-site campaigns and third-party tools (e.g., Yieldify & Klaviyo).
- Assist in planning eCommerce photoshoots alongside our Graphic Designer.

**What You’ll Bring**

- A degree in Marketing, eCommerce, or a related field, plus 2+ years’ experience in retail eCommerce.
- Proven experience improving website performance and conversion rates.
- Strong knowledge of Shopify and an analytical mindset.
- Excellent attention to detail and copywriting skills within a fashion or retail environment.
- A proactive approach with the ability to balance creativity and commercial thinking.

**Working for Jo Mercer**:

- We value Initiative, Teamwork, Integrity, Empowerment & Customer focus
- 2 free pairs of shoes per year (1 upon commencement)
- We offer opportunities for advancement in a constantly growing company
- Competitive salary package and incentive scheme
- Unlimited staff discount of up to 60% to spoil yourself plus family & friends discount
- Recruitment referral program up to $1000
- Employee Assistance Program
- Paid maternity leave and super paid whilst on mat leave
- Access to online shopping at heavily discounted rates via our HRIS
- Early access to your pay each week via InstaPay and more..

**About our Company**

Jo Mercer is an Australian operated women’s footwear retailer with over 20 years within the domestic market with further growth to come - would you like to be part of this exciting journey working at our Support Office (office based role) with a great team of people?

No agency interest please.

**_ Jo Mercer is an Equal Opportunity Employer. _**

**Company Overview**:
Jo Mercer is a proudly Australian operated business since 1998 and has grown to become one of Australia’s most loved footwear brands. The success of Jo Mercer has been built on the core fundamentals of fashion, leather and quality. This philosophy has helped Jo Mercer grow to have a strong presence within the Australian and International markets.

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