Microsoft Pre-Sales Specialist – Microsoft Cloud

Synnex Australia, a multi-billion-dollar organisation, offers an advanced, fast-growing business technology environment. We are currently seeking passionate, ambitious, and talented individuals to join our team. Synnex Australia is committed to the growth and development of all employees, providing a supportive environment with progressive career paths.

We are offering a fantastic opportunity for a highly motivated individual to join our team as a
Microsoft Pre-Sales Specialist- Microsoft Cloud.

About the role:

The position of Microsoft Pre-Sales Specialist at Synnex Australia within the Microsoft Cloud Solution Program is dedicated to supporting reseller partners by addressing presales inquiries specific to Microsoft Cloud, with a particular focus on the CSP program. The specialist is responsible for providing quotation and sales support, interpreting CSP program policies, assisting Partner Center operations, and navigating Microsoft Partner program.

Essential Duties and Responsibilities:

• Respond to presales inquiries from customers and partners regarding Microsoft Cloud offerings.
• Provide accurate and timely pricing quotations aligned with CSP New Commerce policies.
• Support CSP program-related queries, including licensing, billing, and program benefits.
• Understand and evaluate channel partner needs and provide tailored product or service recommendations to drive optimal mutual business outcomes.
• Assist partners with Partner Center operations, including onboarding, troubleshooting, and navigation.
• Guide partners on Microsoft partner programs such as MAICPP and how to leverage them.
• Maintain up-to-date knowledge of Microsoft CSP policies, program changes, and operational procedures.
• Collaborate with internal teams to ensure smooth presales support and partner satisfaction.
• Document and escalate complex queries to appropriate internal or Microsoft teams.
• Track and report presales engagement metrics to business management.

Skills and Experience:

• Strong understanding of Microsoft CSP program, including New Commerce Experience.
• Experience in customer-facing roles, preferably in presales or partner support.
• Familiarity with Partner Center operations and workflows.
• Ability to communicate clearly and professionally with partners and customers in both written and oral form.
• Demonstrated ability to manage multiple queries and prioritize effectively.

Desirable Requirements

• Knowledge of Microsoft partner programs such as MAICPP.
• Experience in supporting channel partners in a distribution or vendor environment.
• Understanding of IT channel dynamics and partner ecosystems.
• Exposure to public cloud platforms and SaaS/IaaS offerings.
• Participation in technology communities or forums.

What's in it for you?

• We encourage and support our team members to grow through a fantastic training platform and support provided to boost your career
• Free On site Parking available
• Option for novated leases
• Employee Assistance Program
• Fun engaging work environment - Year round events with the opportunity to meet and engage with the team through Christmas parties, trivia nights, team engagement events, fitness challenges, community fundraisers and fun-runs to name a few

Successful applicants must have full working rights in Australia to apply.

To submit your application in strict confidence, click 'Apply for this job' now Please note only short-listed candidates will be contacted.

If this job isn't quite right for you, but you are looking for a new position, please contact the HR department at for a confidential discussion on your career and our opportunities available.

Please note: Synnex Australia does not accept unsolicited agency/third party resumes. Synnex Australia is not responsible for any fees related to unsolicited resumes