Customer Service Coordinator/student Manager

3 days ago

Macquarie Park, Australia Housing Industry Association (HIA) Full time

**Excellent career opportunity in a **friendly supportive team**:

- ** Sydney or Canberra location -Full Time permanent role**:

- ** Attractive staff benefits**

HIA has been proudly representing the Australian housing industry for over seventy-five years. Our vision remains the same, to be an association that speaks with a united voice on industry issues and creating real change providing quality services at the lowest possible cost, and working with the sector to maintain high standards.

**The Role**

**Key responsibilities for this role include**:

- Ensure customer service standards are being achieved and exceeded at all times;
- Work closely with the Training Manager and broader training team to forecast and track student enrolments;
- Managing a caseload of participants from orientation to completion;
- Proactively drive a culture of sales and service to ensure targets and service levels are maintained and KPI’s are met;
- Accurate record keeping in VETtrak and maintenance of student records, including reporting on non-attendance and outstanding assessments;
- Set up and pack down of training rooms as required;
- Maintain a current understanding of industry issues, builders registration and licensing requirements;
- Maintain a current understanding of HIA training products, funding and entry requirements.

**The ideal applicant will have the qualities of**:

- Possess excellent communication and relationship building skills
- Have high-level administrative skills
- Have well-developed organisational and time management skills
- Be self-motivated and able to work independently
- Demonstrated experience in a customer service related position
- Have experience in the use of student management systems, ideally VETtrak and Canvas
- Have a high level of accuracy and attention to detail
- A Certificate IV in Training and Assessment, and understanding of ASQA standards and RTO compliance are highly desirable
- Due to the nature of this role, a current Working With Vulnerable People (Children) check is required.

HIA employees enjoy a variety of benefits including the option to purchase up to two weeks annual leave per calendar year, salary sacrifice arrangements, study assistance program, paid maternity leave, and group insurance cover. Eligibility requirements apply.

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