Customer Service Adviser

• Make a meaningful contribution to service excellence
• Join a dedicated and high-performing Service Centre
• Enhance your skills with training and development opportunities

The role

• Full Time, Fixed Term (12 months)
• Level 4 - $73,230 to $79,494 pa (plus 17% superannuation)
• Port Macquarie

As the Customer Service Adviser, you will play a key role in delivering high quality, student focused support. As the first point of contact for Charles Sturt students, you will respond to enquiries via phone, chat, email, and front counter service, ensuring timely assistance and efficient administration throughout the student lifecycle.

About you

• Passion for providing outstanding customer service
• Strong communication and interpersonal skills
• Confident using integrated platforms and digital tools to manage high-volume enquiries and workflows
• Analytical thinker with a solution focused mindset
• Experience in a contact centre environment/working with KPIs would be highly regarded

About us

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University - our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities - to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

The Division of Student Experience provides strategic leadership and delivery of innovative non-academic services across the student lifecycle, easing administrative burden and creating engaging and motivating touchpoints for students and stakeholders. The Division works across the University to bring together student experience functions for a seamless and engaging student journey from initial enquiry to becoming a proud alum. Student Experience is the first point of contact for students, advocating for the student voice and ensuring our students are at the centre of our thinking and processes.

Visit our website to learn about our great range of employee benefits.

Charles Sturt University is committed to building a diverse workforce as shown through our Athena Swan Bronze Award, our Australian Workplace Equality Index Bronze Award and our membership of a range of diversity focused organisations including Diversity Council Australia and Pride in Diversity. We encourage applications from First Nations people, carers, people from culturally and linguistically diverse backgrounds, people with disability, neurodivergent people, and people of all age groups, genders and sexualities for all roles.

To apply

Click the Apply button and complete your application online, submit a "statement of suitability" demonstrating your skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.

This position is available as a fixed term appointment or, for eligible employees, as a secondment.

To be eligible for a secondment, you must have completed probation. We encourage you to make your current manager aware before applying for a secondment opportunity.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the position description or by contacting:

Taylor Fenton | Acting Coordinator, SX Service Centre |

Applications will be reviewed and interviews conducted as they are received. The positions may be filled prior to the advertised closing date.

Closing Date: 11pm, 20 October 2025