State Manager

2 weeks ago

Perth, Australia Mercer Full time

**State Manager**

**What can you expect?**

Primary focus (80%) for the role is to represent Mercer in the relevant State, across all lines of business or specific Wealth segments depending on the State; and provide holistic office and / or team leadership to drive engagement, collaboration and strong client outcomes. The role will also support other Growth and Commercial acceleration activity for Mercer and MMC nationally (20%).

**What is in it for you?**

At Mercer, we recognize that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities, which will support and nurture you with every opportunity to reach your full potential.

We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more
- Flexible work arrangements
- Discounted insurances
- Incentive Compensation Plan
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organisation
- Great team environment with energetic and supportive colleagues

**We will count on you to**:

- Represent Mercer Wealth and MMC in the external market to drive brand awareness and expand solution penetration, across lines of business and MMC Operating Companies as appropriate
- Contribute to the strategic direction and operational performance of Mercer in the State through active partnership with Client Managers and PLT client and function owners
- Develop / contribute to Mercer’s long-term business strategy for the State and provide direction and focus to engage staff to deliver agreed business objectives
- Have oversight of products and solutions delivered to State-based, or other relevant clients, to ensure quality of service and high levels of client satisfaction
- Build strategic, executive-level relationships with key clients and client stakeholders as a Client Manager, to build client satisfaction and establish Mercer as a valued partner
- Monitor competitors, industry and local trends
- Lead, manage, inspire and motivate high performance across teams in the State through informal ‘matrix’ engagement across local Mercer lines of business
- Pursue product and service enhancements and new solution development relevant to the client base, through strong collaboration with other internal stakeholders

**What you need to have**:

- Significant experience at an executive level in a similar role in a financial or professional services environment - managing C-Suite level clients
- Building strong relationships to establish and drive productive, enduring relationship with clients and client engagement teams
- Advanced conflict resolution and business acumen skills
- Expert-level knowledge in all aspects of superannuation and other services provided including but not limited to strategy, market trends, the regulatory environment
- Advanced knowledge in areas related to the broader Mercer business and MMC operating companies

**About us**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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