Revenue Supervisor

Requisition No: 4715
- Executive Division: Chief Financial Officer
- Division: Finance
- Program: Financial Control
- Department: Revenue Services
- Enterprise Agreement: Varied Health and Allied Services, Managers and Ad
- Job Function: Administration & Leadership
- Project:
**Location**: Footscray
**Employment Type**: Ongoing, Full-Time
**Salary**:HS4

**About the role**:
Western Health is looking for an experienced and driven Revenue Supervisor to join our dynamic Revenue Services team. In this key leadership role, you will support the Revenue Manager in overseeing billing and accounts receivable operations across multiple revenue streams including private health funds, third-party billings, Medicare Ineligible, TAC, and WorkSafe.

This is your chance to play a vital role in maximising revenue and ensuring timely and accurate billing while mentoring and supporting a dedicated team of revenue officers (6.1 EFT). You’ll also contribute to ongoing service improvements and be a critical voice in implementing revenue reform projects.

**Key responsibilties**:

- Lead and coordinate accounts receivable processes to optimise revenue
- Provide support, training, and mentorship to Revenue Services staff
- Analyse and report on aged debtors and billing performance
- Identify risks and drive continuous improvement initiatives
- Collaborate with internal and external stakeholders to resolve billing issues

**About you**:

- Demonstrated experience in a healthcare revenue, billing, or accounts receivable role
- Strong understanding of legislative frameworks, including the _Health Services Act_, _Medicare billing rules_, _Privacy Act_, and compensable billing requirements (e.g. TAC, WorkSafe)
- High-level attention to detail, analytical thinking, and ability to interpret complex financial data
- Excellent leadership and team coordination skills, with a proven ability to coach and support others
- Professional and effective written and verbal communication
- Advanced Microsoft Excel skills and experience using patient administration or billing systems (e.g. iPM, SAP, Cerner)
- Ability to proactively identify process improvement opportunities and implement change

Position Description

**About Western Health**

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include

oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.

**Why join us?**

**Compensation and benefits**
- Competitive salary packages aligned with market standards.
- Health and wellbeing programs, including flexible work arrangements.
- Scholarships and grants to support your continuous learning journey.

**Learning and development opportunities**
- Access the Western Health Learning Academy (WHA) for personalised learning pathways.
- Professional growth programs, including postgraduate studies and clinical education.
- Mentorship and career support.

**Community impact and inclusion**
- Make a meaningful difference in patients’ lives through compassionate care.
- Join a workforce that champions diversity and inclusion.
- Engage in community wellbeing initiatives and groundbreaking healthcare research.

**Organisational culture and environment**
- Thrive in a collaborative, compassionate and innovative team environment.
- Be part of a culture that celebrates continuous improvement and excellence in healthcare.

**Ready to make an impact?**

Simply click on the “apply” button and follow the prompts.
- If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or ac