Customer Support Specialist

4 days ago

Sydney, Australia Property Me Full time

**Join the National Leader in Cloud Based Property Management**

PropertyMe is Australia's #1 property management platform with over 5,000 real estate agencies and 1.5 million properties on the platform.

Our high-performing Customer Support team helps drive continued massive growth year on year. An opportunity has arisen for an experienced and talented Customer Support Specialist to join our team.

**Our Story**:
PropertyMe is on a mission to build the easiest, simplest and most user-friendly property management software in the country, and we’re already halfway there

From humble beginnings in 2013, we’re a bootstrapped tech startup that had a vision of an easy to use cloud based software that can make even the toughest of rental portfolios easier to manage.

Since then, we’ve amassed 53% of the market share to become the largest and most complete cloud property management platform in Australia and New Zealand.

We now assist the real estate industry with:

- Processing over $1 billion every month
- Facilitating over 4.1 million conversations
- Coordinating over 1.1 million inspections every year.

We’ve hustled from the start, with incredible vision from the founders, we’ve managed to get to this point with no funding. The only ones investing in our future are us, and the world’s our oyster

**Your Mission**:
If you want to be a key contributor to a high performing team, this is your chance. We want you to bring your previous experience and help us continue building a supportive and customer focused culture that champions quality and collaboration. Our support team are continually working to advocate on behalf of our customers, to provide solutions and essential feedback to our product and engineering teams.

**What You Bring**:
The role of a Customer Support Specialist is;
- Respond to questions drawing on the PropertyMe knowledge base
- Keep comprehensive notes of all conversations with customers in our ticketing software (ZenDesk)
- Support and embrace any new customer service initiatives introduced by PropertyMe as required
- Demonstrate a level of critical thinking

Who are you? You consider yourself..
- An advocate for the customer - committed to providing a high level of support
- A natural communicator - excellent written, verbal and customer service skills
- Hungry to learn - fast and willing to learn new skills
- An active listener - the ability to understand the customer and provide a customer centric solution.
- A problem solver - you enjoy sinking your teeth into assisting our customers resolve their issues on a daily basis.
- Lover of technology - happy to champion new technology and promote it’s benefits.

**Experience**

While the role is entry level, previous experience in Property Management, Real Estate or Support Desk environments would be desirable.

If you share examples of the above traits we would love to chat with you.

**The Benefits and Perks**
- A nurturing and empowering team to help you reach your full potential
- Hybrid work environment
- Beautiful offices in Circular Quay
- Vibrant culture
- Regular milestone parties
- Job security working for one of Australia's leading PropTech companies

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