Customer Support Specialist

3 days ago

Sydney, Australia Tes Global Full time

Custom TES Australia Header here
- Surry Hills, Sydney NSW | Hybrid (3 days office, 2 days remote)
- Work with a purposeful Company to have an impact in education
- Great team and benefits

At Tes, we are passionate about using technology to improve education. Our software helps thousands of schools worldwide create effective timetables, supporting teachers, students, and communities.
Be part of something special and contribute to the quality of education for thousands of teachers, students and their communities across the globe.
We are looking for a Customer Support Specialist — someone who thrives on delivering exceptional customer service with problem-solving skills and enjoys analytical thinking. This role involves product support with resolving customer issues and ensuring customer satisfaction.
**About the Role**:
We’re looking for a Customer Support Specialist who is passionate about delivering exceptional service and enjoys solving problems. If you love working with people, have strong analytical skills, and take pride in helping customers, this role is for you
**What You’ll Be Doing**:

- Troubleshoot and resolve technical and product-related queries efficiently.
- Maintain up-to-date product knowledge and contribute to internal knowledge base articles.
- Escalate issues as needed, ensuring customer satisfaction.
- Contribute to a positive and inclusive workplace culture at Tes Australia.

**About You**:

- Passionate about helping customers and making a difference.
- Experience in customer service, with excellent communication and interpersonal skills.
- Ability to explain technical concepts in an easy-to-understand way.
- Highly organised, self-motivated, and capable of managing multiple tasks.
- Comfortable with technology, particularly Office 365.
- A quick learner—we will provide full training in our software during your first three months.

Why Join Tes?
- Work for a global leader in education technology—we're expanding in Australia
- Enjoy a hybrid work model (3 days in our Sydney office, 2 days remote).
- Additional annual leave each year—1 extra week above the AU standard
- Paid parental leave to support your family.
- Access to 400+ shopping discounts and perks.
- Regular social events and an employee recognition program.
- Ongoing personal and professional development opportunities.

If you're eager to make an impact in education and have the enthusiasm and skills for this role, we’d love to hear from you
**Note**: Only Australian Permanent Residents and Citizens can be considered for this role.
Custom TES Australia footer here

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