Customer Support Specialist

2 days ago

Sydney, Australia Uber Full time

**About the Team**

Community Operations is the heart and soul of our
**#buildwithheart** approach at Uber. It deals with Uber’s matters between our customers, earners and partners at the enormous scale in which we operate. It is essentially the workhorse that helps operationalise every new and existing product and idea that Uber creates - it truly is an organisation that touches every part of the Uber business

As a Customer Support Specialist, you will take ownership of requests across all our critical and advanced lines of business, challenging yourself to solve the most complicated and interesting problems our users face. You will create advocates out of even the most frustrated users, and you’re always looking for outstanding and exciting ways to improve their experience.

**Your Impact in Role**:

- Provide a world-class customer service experience to Uber users
- Practice empathy to frustrated users and turn their negative experiences into positive ones
- Collaborate closely with the ANZ leadership team members as we resolve business-critical issues and make difficult decisions that impact our local operations
- Assist in projects that aim to improve the quality of support we provide all users of Uber in ANZ

**The Experience You’ll Bring**:

- Strong customer support and communication skills (written & verbal)
- Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
- Confidence in speaking - you will be the voice of Uber
- Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution

**Additional Details**:

- Shift based, totaling 40 hours per week
- Weekends, holidays, morning (7am-3pm) or evening (11am - 7pm) shifts are required
- This role is in-office and exclusive to our Sydney site
- Visa Sponsorship is not available

**What's in it for you?**

Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber,
**#OneUber.**

Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with
**#**
**OneUber** in mind, supporting the whole you and the way that you work best.
- Monthly Uber Credits for Rides and Eats, plus a sweet discount
- Delicious meals and a variety of healthy snacks
- Monthly wellbeing reimbursement for anything from a gym membership to outfitting your perfect home office
- Flexible working environment with a mix of in-office and remote working
- Learning & development opportunities for professional and personal development

  • Customer Support Specialist

    4 days ago

    Sydney, Australia Tes Global Full time

    Custom TES Australia Header here - Surry Hills, Sydney NSW | Hybrid (3 days office, 2 days remote) - Work with a purposeful Company to have an impact in education - Great team and benefits At Tes, we are passionate about using technology to improve education. Our software helps thousands of schools worldwide create effective timetables, supporting teachers,...

  • Customer Support Specialist

    4 days ago

    Sydney, Australia Property Me Full time

    **Join the National Leader in Cloud Based Property Management** PropertyMe is Australia's #1 property management platform with over 5,000 real estate agencies and 1.5 million properties on the platform. Our high-performing Customer Support team helps drive continued massive growth year on year. An opportunity has arisen for an experienced and talented...

  • Customer Support Specialist

    2 days ago

    Sydney, Australia MINDBODY Full time

    **Who We Are**: Mindbody is the global leader in creating SaaS business management software for the beauty, wellness, and fitness industry. Our software has transformed that vision into the world's leading wellness and beauty services marketplace, linking hundreds of thousands of passionate health, wellness, and beauty professionals to the millions of...

  • Customer Support Specialist

    2 weeks ago

    Sydney, Australia TROOCOO Pty Ltd Full time

    Career progression and development opportunities - Fun and vibrant team culture - Flexible working arrangements **About your new role** This is your exclusive opportunity to join an Australian retail bank as a Customer Support Specialist. This role will be sitting in the business banking stream, and you will be the first point of contact for business...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Weploy Full time $75,000 - $85,000 per year

    Customer Support Specialist — Superannuation (Fintech)Love solving problems and building trust with customers?Join a small, high-performing team with a fintech in Sydney. You'll be the first point of contact for our superannuation members, with exposure to managed investments and US Investing. What's in it for you:Salary: 75k-85k + superPermanent role FT...

  • Customer Support Specialist

    1 week ago

    Sydney, Australia Mable Full time

    The role of the Customer Support Specialist is uniquely designed to service all users of the Mable platform. The team is trained across everything Mable and is critical to driving customer engagement and loyalty. We have multiple roles within this category covering part-time and full-time hours. **How will I make an Impact?** **As part of the customer...

  • Customer Support Specialist

    4 days ago

    Sydney, Australia Prospa Full time

    We're a passionate team of brilliant achievers, and together we're using technology to take the small business finance industry next level. Our mission is to keep small businesses moving - with smart cash flow solutions right when they need them. Supporting them through ups and downs. Making their lives easier. Helping them Prosper. **The role**: Our...

  • Customer Support Specialist

    4 days ago

    Sydney, Australia Nuvei Full time

    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **Meet Nuvei**, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout...

  • Customer Support Specialist

    1 week ago

    Sydney, Australia Hatch Full time

    ** This role is at Tesla (not for Hatch)** Hatch is supporting Tesla to find a great Customer Support Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Tesla. **About the role at Tesla** The Customer...

  • Customer Support Specialist

    2 days ago

    Sydney, New South Wales, Australia Veeva Systems Full time $60,000 - $90,000 per year

    Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer...