
Customer Service and Account Manager
5 days ago
We are hiring for an upbeat person to manage inbound sales calls, account manage existing clients and work closely with the labs team.
Responsibilities for Customer Service Sales
- Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
- Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
- Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
- Participate in training and professional development and put new skills to immediate and meaningful use
- Foster a positive and pleasant working relationship with members of the customer service sales team
- Familiarise yourself with current information about services and products available for customers
- Accurately record customer demographics, sales orders, or other information digitally
- Work collaboratively with other departments to ensure a great customer experience.
Qualifications for Customer Service Sales
- 2+ years of customer service or sales experience preferred
- Ability to cooperate with and support other members of customer service team
- Strong verbal communication skills in the English language
- Willingness to interact daily with customers from a wide range of cultures and backgrounds
- Must be comfortable working independently and making minor decisions without direct supervision
- Good sense of organisation and keen attention to detail
- Knowledge of customer service best practices and desire to participate in trainings and professional development
- Ability to perform well in a fast-paced working environment
**Job Types**: Full-time, Part-time
**Salary**: $44,000.00 - $106,062.00 per year
Schedule:
- Flexible hours
- Monday to Friday
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