Customer Service Officer
8 hours ago
Job Purpose
JOB DESCRIPTION
In this role, you will be responsible for managing the end-to-end customer experience, proactively addressing issues, and building strong relationships that benefit both the customer and DP World Global Forwarding.
You will work closely with Business Development, Sales, Commercial, and Operational teams to deliver service excellence and reinforce DP World's position as a trusted partner in providing freight forwarding solutions.
Key Accountabilities
- Serve as the primary customer contact, overseeing end-to-end shipment execution and issue resolution.
- Develop and maintain strong client relationships while ensuring service excellence.
- Proactively monitor shipments, communicate deviations, and provide timely updates.
- Identify and pursue opportunities to expand business with existing customers.
- Support the Key Account Manager in onboarding and transitioning new business.
- Prepare accurate quotes and rate updates, while mentoring team members to enhance service delivery.
Qualifications, Skills And Experience
- 4+ year's experience in import freight operations and customer service, with strong knowledge of Australian import processes.
- Proficiency in Cargowise (WiseTech) and strong IT/administration skills.
- Strong external service provider relationships and extensive supply chain knowledge.
- Proven ability to work independently, resolve issues, and meet task-driven milestones and deadlines.
- Excellent customer service focus, teamwork, and interpersonal skills.
- Relevant industry qualifications (RACA/IATA/FIATA) and Cargowise training/certification (preferred).
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people and has ports and terminals in 18 locations.
We're rapidly transforming and integrating our business -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
Supporting Equality
We are an equal opportunity employer. We employ and promote based on role requirements, and we select people to roles based on their qualifications, skills, experience and fit with DP World Australia's culture and values, We strongly encourage persons from non-traditional backgrounds to apply.
WE MAKE TRADE FLOW
-
Customer Service Officer
4 weeks ago
Port Macquarie, New South Wales, Australia YMCA NSW Full timeOur Recreation Team is a vibrant, close-knit community of people who thrive on connection, movement, and making a difference. From Duty Managers and Customer Service Officers to Instructors and Coordinators, our team transforms 18 Recreation Centres into welcoming, inclusive, and safe spaces—offering health, fitness, and recreation opportunities to those...
-
Customer Service Officer
4 weeks ago
Port Macquarie, New South Wales, Australia YMCA NSW Full timeOur Recreation Team is a vibrant, close-knit community of people who thrive on connection, movement, and making a difference. From Duty Managers and Customer Service Officers to Instructors and Coordinators, our team transforms 18 Recreation Centres into welcoming, inclusive, and safe spaces—offering health, fitness, and recreation opportunities to those...
-
Customer Service Officer
4 weeks ago
Port Macquarie, New South Wales, Australia Community Housing LTD Full timeContribute to a world without housing povertyFull time permanent position to work between Kempsey and Port MacquarieCompetitive Salary + super + salary packaging + other benefitsAbout UsCommunity Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing...
-
Customer Service Officer
2 weeks ago
Port Macquarie, New South Wales, Australia CHL Full timeContribute to a world without housing poverty Full time permanent position to work between Kempsey and Port Macquarie Competitive Salary + super + salary packaging + other benefits About Us Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector.We are committed to addressing...
-
Customer Service Officer
1 week ago
Port Macquarie, New South Wales, Australia Petries Group Full time $104,000 - $130,878 per yearCustomer Service Officer – TareeWe're looking for a motivated team member to join the team at our Taree store.You'll be helping customers get the right products quickly.We need a full-time team member but are also on the hunt for a casual too.What you'll do:Serve customers and process salesOperate registers and computersReplenish stockProvide excellent...
-
Visitor Services Officer
3 weeks ago
Port Macquarie, New South Wales, Australia Service Tasmania Full timeAbout the roleAs Visitor Services Officer, you'll provide high-quality services to support the business enterprise at the picturesque Hastings Caves State Reserve, a 'Hero Destination' and popular tourist destination in the Huon Valley, home to the largest dolomite tourist cave in Australia, Newdegate Cave. It is also known for its mineral-rich thermal...
-
Customer Service
4 weeks ago
Port Macquarie, New South Wales, Australia Gallagher Full timeJoin to apply for the Customer Service & Retail Sales Consultant role at Gallagher1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service & Retail Sales Consultant role at GallagherGet AI-powered advice on this job and more exclusive features.Our purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only...
-
Customer Service
2 weeks ago
Port Macquarie, New South Wales, Australia Gallagher Full timeJoin to apply for the Customer Service & Retail Sales Consultant role at Gallagher1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service & Retail Sales Consultant role at GallagherGet AI-powered advice on this job and more exclusive features.Our purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only...
-
Customer Service Experience
2 weeks ago
Port Macquarie, New South Wales, Australia beBeeCustomerService Full time $80,000 - $100,000Customer Service RepresentativeThe ideal candidate will have a strong customer service background with experience in a retail sales environment. They will be able to effectively communicate with customers, respond to their inquiries and provide solutions to their problems.Key Responsibilities:Providing exceptional customer service by responding to customer...
-
Regional Customer Service Officer
2 days ago
Port Augusta, South Australia SA Housing Trust Full time $58,709 - $63,354 per yearJob reference: 700008Location: PORT AUGUSTAJob status: OngoingEligibility: Open to EveryoneThe Regional Customer Service Officer is a role within the SA Housing Trust and is accountable to the Business Coordinator, Team Leader, Operations Manager, Program Manager (subject to location) for:Providing customer service to SA Housing Trust customers, providing...
