Customer Support Administrator

2 weeks ago

South Brisbane, Australia Fortress Collision Repair Services Full time

**Who are we**

Fortress is an independent, market leading automotive repairer and partner of choice for insurers. We specialise in high severity collision repairs, taking on the challenges involved in complex, non-drivable; EV and mechanical repair.

Our commitment to quality repairs is matched by our dedication to people. At Fortress, we believe in putting people first — creating a workplace where employees feel valued, supported, and challenged. Our team is motivated by both the success of the business and their own ongoing growth and achievements.

**The role**

We are seeking an experienced and customer-focused professional to take on a front-of-house role, responsible for ensuring a responsive, seamless, and informative experience throughout the repair journey.
- Manage the end-to-end customer repair cycle, including booking, updates, and serving as the main point of contact.
- Liaise with key internal functions, external suppliers, and assessors.
- Maintain accurate records in our repair management software (IBody).
- Promote a strong service culture by responding effectively to customer needs and supporting team operations.

**Experience**
- Minimum 5 years' experience in a customer service-oriented environment, collision experience highly desirable.
- Demonstrated ability to deliver professional and efficient service to customers, suppliers and other stakeholders
- Strong capability in handling customer care and complaint resolution
- Proficient in Microsoft and Cloud Based Management Systems

**What we expect**
- Excellent communication and interpersonal skills.
- A can-do attitude and ownership mindset.
- Strong multi-tasking, time management, and prioritisation abilities.
- Motivation to grow, upskill, and be a top performer in your profession.

**What you will get in return**

Our success is a credit to our people, skills and culture. At Fortress Collision, we recognise and reward talent and dedication. If you are a high performer, you will find a place here where your contributions are valued.
- Best in industry pay and performance incentive program.
- A genuine commitment to your skills development and career progression.
- A strong workplace culture built on teamwork and respect.
- Long-term job security and opportunities for growth.

Pay: $65,000.00 - $75,000.00 per year

Schedule:

- Monday to Friday

Supplementary Pay:

- Performance bonus

Work Location: In person

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