Technical Training Specialist

2 weeks ago

Sydney, Australia Advanced Navigation Full time

Advanced Navigation is one of the world’s most ambitious innovators in AI robotics and navigation technology across land, air, sea and space. While our main headquarters are in Sydney, we have multiple research facilities in Australia and sales offices around the world.

We are looking to bring on board a Technical Training specialist to guarantee that we are able to provide the business with a highly-skilled, knowledgeable and capable technical support resource. This will be achieved by the timely delivery of high-quality, certification-based technical product training to our Support team.

**Responsibilities**:

- Analyse and determine the training needs of all levels of our support team
- Create, organise and deliver the in-person training programs to meet these needs
- Test and certify the training participants to ensure they meet the required knowledge and skill level
- Develop and maintain the content in our LMS platform.
- Work closely with Sales, Product and Support teams to understand the changing needs of the business and deliver appropriate, timely training.
- Drive standards of capability within the support team.
- The onboarding of new support team members.
- Support the training and development of the broader sales teams where appropriate.

**Skills and Qualifications**:

- Cert IV TAE (complete or in progress)
- Previous experience training customer-facing teams
- The technology industry
- Use of modern LMS platforms
- Advanced training skills
- High-level communications skills
- Curriculum development
- Content creation and delivery
- Training needs analysis
- Data analysis
- Navigation technologies - land, air and marine
- Training methodologies
- Use of LMS in training delivery
- Customer support frameworks

**What are some of the benefits you will have access to?
Our Sydney office is in the heart of the CBD, close to all public transport, great restaurants and cafe’s. We offer financial support to our employees for further education as well as conferences, meetups and training courses. We also run an employee assistance program and regular team building and social activities. We have weekly Yoga, Meditation and Pilates classes, as well as the occasional dance class There’s also free coffee and snacks, and fortnightly team lunches. Apart from the above you will be doing your life's best work with some extremely passionate and talented people.

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