Training Specialist

6 days ago

North Sydney, Australia Eftsure Full time

We’re a fast-growing force, protecting the B2B payments of Australian and US businesses with real-time vendor verification and payment protection. In a world where cybercrime and payment fraud lurk around every corner, we’re the ones making sure our customers never end up paying the wrong people. Our big vision? To become the ultimate Security Standard for B2B payments, with a platform that’s always evolving and reaching new shores. Our mission? To empower Australian and US businesses to transact with confidence, knowing they’ve got Eftsure watching their backs We are looking for a Training Specialist to join our growing team. This role is a permanent role and will report to our National Training Manager.

**Key Responsibilities**:

- Train new Customers on how to use the Eftsure Portal and provide refresher training sessions for existing Customers as required.
- Create and present Webinars showcasing the Eftsure Portal functionality.
- Provide internal training. This includes, but is not limited to, Onboarding, Security Awareness Training, Verifications Training and Eftsure Portal Training. Generate new lead opportunities for commercial/corporate business.
- Create and maintain training material including user manuals, guides and process flow charts.
- Maintain online knowledge base articles in Zendesk.
- Work closely with the CSM Team to understand Customer Requirements.
- Work closely with the Support and Product Team in product testing.
- Create online learning modules both for customers and internal staff.
- Organise and migrate internal documentation to a centralised location.
- Complete assigned work in agreed timeframes.
- Assist with demonstrations of the software with the Sales Team if needed.
- Staying current with Eftsure updates, processes, policies, and procedures.
- Comply with corporate and divisional service, personal, professional, and ethical Standards.
- Any other reasonable tasks delegated by the wider business or Customer Success Leadership Team.
- Work with the other Eftsure Support Teams to ensure best outcomes for customers and the business.
- Appropriate use of all workplace tools and resources to perform role and mitigate fraud on customers.
- Support growth of the business and continuous improvement by making constructive, cost-effective suggestions.

**About you**:

- A minimum of 1-2 years-experience in a customer-facing role.
- Experience working in a dynamic, fast-paced and versatile role.
- Excellent verbal and written communications skills
- Positive and high-quality presentation skills
- Personable and able to build strong relationships
- Innovative and creative
- Excellent attention to detail
- Confident
- Adaptable and versatile
- Resilient
- Self-motivated with the ability to work autonomously and as part of a team
- Computer literate/ good technical orientation
- Problem Solving

If this sounds like you, we would love you to apply

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