Training Specialist

2 weeks ago

North Sydney, Australia Eftsure Full time

We’re a fast-growing force, protecting the B2B payments of Australian and US businesses with real-time vendor verification and payment protection. In a world where cybercrime and payment fraud lurk around every corner, we’re the ones making sure our customers never end up paying the wrong people. Our big vision? To become the ultimate Security Standard for B2B payments, with a platform that’s always evolving and reaching new shores. Our mission? To empower Australian and US businesses to transact with confidence, knowing they’ve got Eftsure watching their backs We are looking for a Training Specialist to join our growing team. This role is a permanent role and will report to our National Training Manager.

**Key Responsibilities**:

- Train new Customers on how to use the Eftsure Portal and provide refresher training sessions for existing Customers as required.
- Create and present Webinars showcasing the Eftsure Portal functionality.
- Provide internal training. This includes, but is not limited to, Onboarding, Security Awareness Training, Verifications Training and Eftsure Portal Training. Generate new lead opportunities for commercial/corporate business.
- Create and maintain training material including user manuals, guides and process flow charts.
- Maintain online knowledge base articles in Zendesk.
- Work closely with the CSM Team to understand Customer Requirements.
- Work closely with the Support and Product Team in product testing.
- Create online learning modules both for customers and internal staff.
- Organise and migrate internal documentation to a centralised location.
- Complete assigned work in agreed timeframes.
- Assist with demonstrations of the software with the Sales Team if needed.
- Staying current with Eftsure updates, processes, policies, and procedures.
- Comply with corporate and divisional service, personal, professional, and ethical Standards.
- Any other reasonable tasks delegated by the wider business or Customer Success Leadership Team.
- Work with the other Eftsure Support Teams to ensure best outcomes for customers and the business.
- Appropriate use of all workplace tools and resources to perform role and mitigate fraud on customers.
- Support growth of the business and continuous improvement by making constructive, cost-effective suggestions.

**About you**:

- A minimum of 1-2 years-experience in a customer-facing role.
- Experience working in a dynamic, fast-paced and versatile role.
- Excellent verbal and written communications skills
- Positive and high-quality presentation skills
- Personable and able to build strong relationships
- Innovative and creative
- Excellent attention to detail
- Confident
- Adaptable and versatile
- Resilient
- Self-motivated with the ability to work autonomously and as part of a team
- Computer literate/ good technical orientation
- Problem Solving

If this sounds like you, we would love you to apply

  • Clinical Chair Prevocational Training Council

    1 week ago

    North Sydney Council, Australia Health Education And Training Institute Full time

    Employment Type: Part Time – Exempt (Until October 2028) Position Classification: Senior Staff Specialist Award Remuneration: $251,618.00 (pro rata) per annum plus relevant allowances, as well as 12% superannuation and leave loading Hours Per Week: 10 Requisition ID: REQ604019 Clinical Chair Prevocational Training Council An exciting opportunity exists to...

  • Training Logistics Specialist

    2 weeks ago

    North Sydney Council, Australia beBeeTraining Full time $80,000 - $110,000

    Job OverviewWe are seeking a skilled Training Logistics Specialist to join our team. In this role, you will be responsible for coordinating end-to-end training logistics, maintaining accurate records, and supporting evaluation processes that measure impact and identify improvements.This involves working closely with department leaders to deliver practical...

  • Training Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Link Group Full time

    **Overview**The Training Specialist is responsible for the facilitation of training programs across the contact centre team.The primary purpose of this role is to work closely with the Head of Service Excellence, Contact Centre Team Leaders and Quality Specialists to develop and conduct training, coaching, knowledge management and communication to improve...

  • Training Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Qqada Full time

    QQada HR Consulting is looking for a talented Training Specialist to join our team. The Training Specialist will be responsible for designing, developing, and delivering training programs to enhance the skills and knowledge of our clients' workforce.**Responsibilities**:- Collaborate with clients to assess training needs and develop customized training...

  • Specialist - Capability And Training

    2 weeks ago

    North Mackay, Queensland, Australia Kinetic Full time

    The opportunity:We're excited to launch a brand-new role for a Training and Capability Specialist.As a key member of Kinetic's national People & Safety team, and reporting to the Head of Capability & Training, you'll use your expertise to help drive a business-wide uplift in capability.You'll design, develop, and deliver programs that grow our people and...

  • Training Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeTraining Full time $122,850 - $139,559

    Job Title: Training Specialist - eHealth NSW">We are seeking a highly motivated and experienced professional to join our team as a Training Specialist. As a key member of the program delivery team, you will be responsible for designing, developing, delivering, and evaluating training programs for end-users across various locations in metropolitan, regional,...

  • Training Specialist

    6 days ago

    Sydney, Australia NSW Government -Service NSW Full time

    **Training Specialist** **Grade**: Service NSW Grade 7/8 **Location**: Locations flexible across NSW with hybrid working arrangements **Role Type**: Temporay & Ongoing Talent Pool - The Service NSW Training team are looking to create a Talent Pool for future Training Specialist opportunities. Talent Pools are active for 18 months._ **About Service...

  • Training Programs Coordinator Specialist

    2 weeks ago

    North Sydney Council, Australia beBeeCoordinator Full time $80,000 - $100,000

    Job OverviewWe are seeking a highly organised and proactive Training Programs Coordinator Specialist to join our team on a temporary basis, with the possibility of extension.The successful candidate will be responsible for coordinating and ensuring the smooth delivery of engaging training programs and initiatives that support professional growth across...

  • Training Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Hays Full time

    Experienced Training Specialist required for a month contract**Your new company**Based just outside of Sydney CBD, you will be working for a state government agency. In the exciting 5 month project, you will be paid an attractive daily rate of between $700-$790 p/d + super.**Your new role**- Develop all training, including; classroom training presentation,...

  • Training Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Bae Systems Full time

    At BAE Systems Australia- Do interesting work that MATTERS- ENJOY what you do- GROW your careerWe work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively...