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Direct Sales Manager

3 weeks ago

Parramatta, Australia AMP Limited Full time

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

**How you’ll make an impact**

AMP Bank Lending and Everyday Banking Distribution is a division of AMP Bank who operates predominantly through a business-to-business model but also has a direct to consumer arm. Customers are primarily introduced through relationships with mortgage brokers for Home lending via Aggregators (head groups), fixed income brokers for deposits and both dealer groups (Advice) and aggregators for Business Finance.

The Direct Sales Manager falls under the Lending and EDB Distribution business unit. The role leads the direct to customer sales activities for the delivery of AMP Bank products to our customers through a digital and phone based service experience. The purpose of this role is to lead a team including a Relationship Manager, Home Loan Specialists and Home Loan Associates to grow the lending portfolio of the bank. This extends to all lending needs of new and existing customers of the bank.

You’ll make an impact by:

- Relationship management with key stakeholders internally and externally including with customers, external business partners, external referral sources, Broker Distribution, Business Finance, Retention, Marketing, Bank Technology & Operations, Risk and Credit.
- Promoting and driving a clear sense of purpose and direction for the positioning and performance of the direct to customer team
- Interpret market and internal data and develop and execute targeted proactive initiatives that deliver on AMP bank objectives in growing the lending portfolio through a direct to consumer model
- Drive a culture of accountability and delivery across the direct sales team to exceed customer expectations
- Leading by example, coaching and developing the sales team members to improve customer advocacy, repeat customer usage, retention and utilisation and lead a high performing team.

**What you will bring to the team**
- Demonstrated previous leadership experience in leading a team to achieve excellent results & best practice in a rapidly changing market.
- 2-5 years in financial services - with a strong background in direct to customer home lending sales teams
- Experience in customer service, Banking, Product or Financial Services Licensee or other experience in financial services including business and commercial lending considered is also advantageous.
- A natural sales leader, with demonstrated experience to influence and build capability across a lending sales team
- Experience in development and delivery of proactive business plans with executional delivery through a direct to consumer model.
- Holding or working towards a tertiary or other industry related qualification preferred.
- Sound Credit experience and/or qualifications preferred.

**You’ll thrive here if **

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating.

**Why we think you’ll love working at AMP**

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on - better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work.

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work togeth