Home Loan Specialist

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

**How you’ll make an impact**

AMP Bank Lending and Everyday Banking Distribution is a division of AMP Bank who operates predominantly through a business-to-business model but also has a direct-to-consumer arm. Customers are primarily introduced through relationships with mortgage brokers for home lending via Aggregators (head groups), fixed income brokers for deposits and both dealer groups (Advice) and aggregators for Business Finance.

As the Home Loan Specialist - Direct Lending, you will drive the success of individual sales targets through strategic sales and marketing initiatives, effective pipeline management, and exceptional customer service. This role involves enhancing the profile of AMP Bank's direct-to-customer business by providing innovative solutions and acting as a role model for Home Loan Specialists. The role requires identifying and implementing new strategies to boost sales opportunities, actively seeking customer feedback, and staying informed about market trends and competitor activities. Additionally, it focuses on fostering a culture of accountability, continuous improvement, and professional standards, while building strong relationships with clients and contributing to team success.

You’ll make an impact by:

- Identify and approach potential customers to promote home loan products.
- Support new and customer enquiries for new lending needs (new business and increases) at the time of customer choice and convenience
- Provide detailed information and expert advice on home loan options available through AMP Bank.
- Build and maintain strong relationships with clients to generate repeat and referral business.
- Stay up-to-date on credit policy, new products and marketing campaigns to deliver relevant and quality solutions to customers
- Maintain and manage lead and sales pipeline to provide visibility and enable measurement of sales activities

**What you will bring to the team**
- Previous experience in a retail banking environment, preferably in mortgages
- In depth knowledge of residential lending products, legislation and compliance.
- Knowledge of residential lending policy and procedures and how to structure a deal
- Experience in a sales role with diversified product offerings, and proven performance against sales targets
- Committed relationship-oriented individual, passionate about superior customer experience
- The capacity to flourish in a fast-paced environment.
- Proven track record in effectively resolving difficult or complex customer expectations
- Certificate IV accreditation in lending or similar (preferred)

**You’ll thrive here if**

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating.

**Why we think you’ll love working at AMP**

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on - better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work.

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.

**We believe in the power of inclusion an