Key Account Manager

**Key Account Manager**:
SA - Adelaide Workers Compensation Full Time
- **Utilise your industry knowledge in workers compensation**:

- **Provide clients and intermediaries with a high level of customer service**:

- **Work for an organisation that celebrates success with reward and recognition**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Adelaide**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Key Account Manager, your role is to successfully manage a portfolio of large state based employers and national personal injury accounts that EML have secured in more than one managed fund state or self-insurance scheme.

You will provide clients and intermediaries with a high level of customer service to ensure retention and facilitate business growth. Your role will work closely with each business unit’s claims teams to provide a superior level of service to employers and intermediaries.

This will be a **permanent** position commencing **from August** based in the **Adelaide** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Focus on handling the needs of clients and intermediaries
- Implementing client service plans to ensure effective and timely delivery of service
- Facilitate all employer training and provide any further learning and development support to clients
- Proactively coordinate all aspects of service delivery from EML teams to meet clients’ needs
- Supporting the claims operation by identifying poor performers and working with closely with the relevant operation to develop a performance improvement strategy
- Working closely with intermediaries, developing and deploying strategies for growth.
- Resolve complaints or issues in a timely manner
- Assist in the preparation of executive reviews, tenders and proposals, and present to industry representatives, intermediaries and/or direct clients.
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes
- Provide ad-hoc technical advice and support to clients and intermediaries in relation to their portfolio
- Occasional interstate travel may be required

**ABOUT YOU**
- Relevant workers compensation or personal injury account management industry experience.
- Experience in multi-jurisdiction or self-insurance workers compensation will be advantageous
- Demonstrated experience in business development or national account management role, working within in in a fast-paced business environment.
- Strong analytical, presentation and communication skills
- Excellent understanding of either the NSW, Vic & SA Workers compensation law, self-insurance scheme and the associated regulations
- Full Australian Drivers license

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super