Client Scheduling Officer

21 hours ago

Kenmore, Australia Churches of Christ in Queensland Full time

**Churches of Christ, Home Care, Kenmore**

**Permanent, Full-time Opportunity**

**Imagine working for us**

Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career.

We also offer:

- 5 weeks annual leave + leave loading;
- Salary packaging benefits that can increase take home pay'
- discounts with our retail partners;
- Grants (for eligible employees) to assist in formal study;
- Supportive leadership and friendly team;
- On-site undercover parking and café;
- Amazing People and Culture team who support monthly events/fundraising;
- Monday to Friday - no overtime or weekend work.

Established in 1930, We are one of Australia's largest and most diverse not-for-profit organisations.

Active in the areas of children, youth and family services; community housing; retirement living; home care; and residential aged care services, we provide care and compassion to vulnerable people at different stages of their life journey. With over 200 Services in more than 100 communities, we positively impact around 45,000 lives a year.

**About the role**

The Client Scheduling Officer is responsible for scheduling the provision of care and contractor services to our Home Care Clients. Based in our Kenmore head office, this newly created role will work closely with our Home Care teams to provide support and assistance.

Scheduling tasks include but are not limited to:

- Client and staff scheduling within enterprise agreement and staff contractual conditions in consultation with Care Managers and Service Managers;
- Triage enquiries and respond to unscheduled changes and service delivery requirements;
- Coordinate the allocation of fleet vehicles as required;
- Maintain client and employee relationships in a call centre environment;
- Building relationships and supporting the consistency of processes across our Home Care sites.

At the end of each day you will go home knowing that you are making a difference in the community helping to maintain our client's independence. Every day is different in a role that is both challenging and rewarding.

Remuneration for this role is $29.71 - $32.06 per hour commensurate with experience.

**About you**

Ideally your experience and qualifications include:

- A minimum Certificate IV in Business Administration or equivalent experience;
- Solid experience in computer systems and the Microsoft Office suite in particular excel and outlook;
- Solid experience in an administration/business support role in the community services environment (or similar);
- Experience in rostering and knowledge of Procura management will be highly regarded but not essential.

Importantly, you will be someone who closely aligns with our organisational values of: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety.
- Under Churches of Christ policy and/or the applicable public health directions, team members are required to be vaccinated for Covid-19. As part of the recruitment processes we ask that you provide evidence that your vaccination meets the requirements of Churches of Christ policy or the applicable public health direction._

**To apply**

**Applications will be assessed as received

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