Client Scheduling Officer

**Churches of Christ, Kenmore**

**Client Scheduling Officer**

**Full Time Permanent Opportunity**

**About Us**
For over 130 years, Churches of Christ has been a beacon of compassion and care for Australians, helping thousands live meaningful, hope-filled lives. With a dedicated team of 4,000, we’re making a difference across Queensland, building strong communities where people thrive.

**Imagine a career with Churches of Christ**

Churches of Christ is one of Australia's largest and most diverse Not-For-Profit organisations. We are proud to support to more than 25,000 Australians through our aged care, foster & kinship care, Youth & Family support, social housing and Christian faith services.

Everything we do at Churches of Christ is guided by our values and we are committed to ensuring our thousands of team members feel valued and supported every day.

**Our Employee Benefits.**
- ** Five weeks annual leave, with the ability to purchase more;**:

- ** Salary-packaging benefits that can increase your take-home pay;**:

- ** Employee Recognition program that recognises staff and their dedication each year;**:

- ** Employee Discount program through our large network of retail partners (Bupa Health, Medibank, JB Hi-Fi etc);**:

- ** Opportunities for professional development;**:

- ** Employee Assistant Program;**:

- ** Grants (for eligible employees) to assist in formal study**

**Salary Sacrifice Details**

As a **not-for-profit** entity, our employees can package up to **$18,549 p.a**. of their taxable income before your income tax is calculated. Up to **$15,900 p.a.** on every day expenses (such as mortgage payments, rent, groceries, bills and insurance) plus up to **$2,649 p.a.** on meal/entertainment benefits. _For more information on salary sacrifice and what that might look like for you, _Click here._

**About the Role**

The **Client Scheduling Officer** plays a vital role in ensuring the smooth scheduling of care services to our Home Care Clients. Based in Kenmore, But covering Greater Brisbane, Little Mountain on the Sunshine Coast, you will be responsible for:

- Scheduling staff and services in line with contractual agreements and in consultation with our Care Managers
- Managing unscheduled changes and responding to urgent client needs
- Coordinating fleet vehicle allocations
- Building strong relationships with both clients and team members in a call-centre environment
- Supporting consistency across our Home Care sites
- Monday to Friday 8:30am to 4:30pm

Every day will bring a new challenge, and you’ll leave work knowing you've made a real difference in the lives of the people we support.

**About You**
You’ll thrive in fast-paced environments and are a master of multitasking. With your exceptional communication and organisational skills, you handle challenges with confidence, honesty, and discretion. You’re comfortable dealing with complex conversations and have a knack for maintaining positive relationships with clients and colleagues alike.

**Your Skills and Experience Include**:

- Certificate IV in Business Administration (or equivalent experience)
- Strong proficiency in Microsoft Office, especially Excel and Outlook
- Experience in client scheduling and working within contractual agreements
- Prior experience in an administrative role within the community services sector is a plus
- Experience with rostering systems like Procura would be highly advantageous

If you’re someone who is passionate about making a difference, organised, and driven, this role offers both the challenge and satisfaction of supporting our clients in maintaining their independence.

Importantly, you will be someone who closely aligns with our organisational values of**:_Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety._**

**Next Steps