Client Services Officer

2 weeks ago

Kenmore, Australia Churches of Christ Full time

**Churches of Christ,**Home Assist Secure**, Kenmore**

**Permanent Part-time Opportunity**

**Hours**:Permanent Part Time, approximately 25 hours per week (negotiable based on operational requirements).

**Location**: Our Kenmore Head Office offers an ideal working environment with the convenience of onsite parking, onsite café and proximity to local shops. It's a location designed to support both productivity and work-life balance.

**Employee Benefits**:
As a not-for-profit entity, our employees can package up to $18,549 p.a. of their taxable income before your income tax is calculated. Up to $15,900 p.a. on everyday expenses (such as mortgage payments, rent, groceries, bills and insurance) plus up to $2,649 p.a. on meal/entertainment benefits.

To find out what salary sacrificing can mean for you click here.

By being such a large organisation, we are also able to offer a range of compelling benefits. Including but not limited to:

- Salary-packaging benefits that can increase your take-home pay;
- Five (5) weeks of annual leave and the ability to purchase more;
- Employee Assistance Program;
- A work culture that values you.
- Discounts through our large network of retail partners including:
- ** JB Hi-Fi,**:

- ** The Good Guys,**:

- ** Goodlife Health Clubs,**:

- ** Bupa Health,**:

- ** Plus, many more.**

**What You'll Do**

Work across our Seniors Living Group to provide customer service and administrative support to our Home Assist Secure clients. Joining a friendly, caring and community minded team, you will enjoy supporting our clients to remain living independently, bringing light into their homes.

Your days will be diverse and will include:

- Understanding and actioning a diverse range of client requests and queries in a fast-paced environment;
- Managing information in line with accreditation standards and providing administrative support to the team, including compliance reporting;
- Actioning client, contractor, and staff enquiries, referrals, booking confirmations and cancelations.

**About You**

Excellent interpersonal skills are part of your expansive repertoire enabling you to effortlessly build rapport with people. You are highly approachable, an adept problem solver, and someone who has genuine care for positive client outcomes.

Your experience and qualifications for the role should also include:

- Certificate III in Business Administration, or an equivalent level of expertise and experience;
- Previous experience in large volume call taking will be highly regarded;
- The ability to receive client feedback and resolve and report any issues where appropriate;
- The capacity to understand and explain a range of services in a timely manner.

**About Us**

We are one of Australia's largest and most diverse not-for-profit organisations, with a legacy of care and compassion spanning over 140 years. Through our faith-based mission, the church and organisation work together to provide holistic support across family services, community housing, retirement living, home care, and residential aged care. With services across Queensland and Victoria.
- Importantly, you will be someone who closely aligns with our organisational values of: _**_Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety._**

**Ready to Make a Real Difference?**

**Applications will be assessed as received.

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