Client Services Representative

At Ansarada, a global leader in technology and business solutions, our Client Services Team is one of our key competitive advantages, setting us apart in the industry. We don’t just provide support—we create meaningful relationships, solve complex challenges, and drive real value for our customers. Our team members are experts in their field, passionate about delivering exceptional service and making a lasting impact.

**What’s the job about?**

We start with the experience we want customers to have. We care about their success and are committed to helping them unlock their full potential. Collaboration and teamwork are at the heart of everything we do, leading to outstanding results for our customers.

Our Client Services Team plays a vital role in delivering a seamless product experience, ensuring customers get the maximum value from our cloud-based software. As a **Client Services Executive**, you’ll provide expert guidance, helping customers leverage our platform to drive their business forward.

At Ansarada, our people are purpose-driven. We’re committed to good growth—growth that benefits both individuals and the wider community. If you’re passionate about customer service and want to build a long-term career in a team that values expertise, impact, and innovation, this is the place for you

**Some of the key activities for this role are**:

- Elevate customer service standards to redefine excellence in every interaction.
- Enable customer empowerment through personalised onboarding, guidance, education, and training on the Ansarada platforms.
- Proactively addressing customer technical inquiries and challenges, serving as a trusted advisor on Ansarada's suite of products.
- Top of Form
- Strategically identify opportunities for customer expansion and capitalise on upselling opportunities to drive revenue growth.
- Bottom of Form
- Identify remarkable customer stories that can be used throughout the broader business.
- Providing closed-loop feedback between product, sales, and marketing teams to ensure continuous process optimisation.

**We would love to hear from you if you**:

- are energetic, driven and want to grow and develop your career in the tech industry.
- have a proven track record of thriving in customer-centric roles, where every interaction was an opportunity to make a meaningful impact.
- approach challenges with a sense of excitement and curiosity, viewing obstacles as opportunities to pioneer innovative solutions and streamline processes.
- possess a natural curiosity and an outgoing nature, fuelled by a genuine interest in connecting with people and their stories.
- demonstrate proficiency in navigating various digital platforms, tools, and systems. (MS Suite, Slack, Teams, Jira, CRMs, Mac environment)
- are adaptable and agile in the face of rapid technological changes, readily incorporating new information and techniques into workflows.
- communicate with clarity and empathy, building rapport and trust through engaging conversations and active listening.
- can work a roster of shifts ranging between 8:00 am and 7:00 pm Mon - Fri and rotating weekend shifts.

**Who’s Ansarada?**
- We’re proud to be Great Place to Work certified Also, to be recognised as one of Australia’s Best Places to Work for Women and of course in Technology Come work with us and experience a workplace culture that values and supports all employees._

We’re the software the Pros in business use to protect and grow

We’re a SaaS platform that companies, advisors and governments rely on for securely managing critical information, workflow and collaboration in high-stakes processes like deals, risk, compliance, board governance and procurement. We're the software relied upon by business pros in over 180 countries.

Our mission is to raise and protect every company's potential by engineering powerful but simple software that gives our customers confidence in every business decision. We only achieve this through our world-class teams who are based in the main hubs across Sydney, Ho Chi Minh, Chicago, Amsterdam and London.

We care about the customer, and we exist to nurture their business potential. We love solving BIG problems and creating SIMPLE solutions for them. We love the challenge and are looking for people who are courageous, passionate, curious and collaborative.

**What’s in it for you?**
- We are a Great Place to Work certified company (for 14 years in a row) which means we have an awesome work culture and are committed to providing the best possible experience for our employees
- Join our Certified Maxwell Leadership Program, an allocated budget to buy books and time to read + many more opportunities to learn and grow
- State-of-the-art offices with barista coffee machine, gym, beer on tap, unlimited snacks, pool table and swings
- Subsidised health insurance and generous paid leave entitlements, including parental, birthday, community and anniversary leave
- Flexible work environment (hybrid mode