Student Services Officer

6 days ago

Parramatta, Australia Navitas Full time

**About the Role**:
**What You’ll Do**:

- Ensure the efficient management of incoming calls, including enquiry referral in accordance with operational guidelines.
- Other general duties as required.
- Organise and order catering as required and assist with all college events
- Undertake ordering and maintenance of stationary, office machines and kitchen supplies.
- General upkeep and maintenance of general use office space store rooms, teaching staff room and kitchen areas; arrange for equipment maintenance.
- Provide administrative assistance with general office duties including photocopying, printing and filing as required.
- Management of the meeting agenda for staff meetings every fortnight
- Maintain student forms for reception.
- Access and update student records on the student management system, including contact details and academic notes.
- Process student requests including replacement of documents and confirmation letters.
- Schedule student appointments.

**Qualifications**:
**Essential**
- Completion of a diploma level qualification with relevant work related experience or a certificate level qualification with post-certificate relevant work experience or an equivalent combination of relevant experience and/or education/training.
- Well-developed administration and communication skills that include a high level of accuracy and an attention to detail that allows the appointee to undertake basic financial transactions and data entry processes.
- Demonstrated commitment to the provision of high standards of customer service in a cross-cultural environment, including the ability to communicate professionally and confidently with students, external clients and agents and academic and administrative staff at all levels of the organisation
- Demonstrated computer literacy in standard operating systems such as Microsoft Word, Excel and Outlook.
- Demonstrated ability to work effectively in a busy team environment.

**Desirable**
- Previous experience in an education environment
- Previous experience in organising student events and excursions

**Additional Information**:
**Diversity Equity and Inclusion**
- At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff - no matter where they are from or who they are - feel safe, supported, and given opportunities to thrive.

**How to Apply

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